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How to Install SimpliSafe® Cameras

SimpliSafe® has a variety of different cameras that provide additional eyes and ears for both inside and outside your home. The following article will provide you with the resources you need for installing the specific camera to your SimpliSafe® system. ​You may use the Guided Flow to choose your ca

Install / Set Up Help

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Cameras

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What does “No Video” mean?

A "No Video" error means that, while recording, the camera disconnected from SimpliSafe and the video was not able to be saved. This might mean the loss of an entire recording or it might mean a loss of only a portion of the recording after the connection was lost. Unfortunately, we are no

Errors / Warnings

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Cameras

How to Find the MAC Address of a SimpliSafe® Device

In some instances, you may need to add the MAC Address of a SimpliSafe® product to your network’s allow list or firewall in order for it to connect to Wi-Fi. A MAC Address is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network.Only the Ba

Install / Set Up Help

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Cameras

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Wireless Outdoor Security Camera Settings & Customizations

The Wireless Outdoor Security Camera has a variety of settings that can be customized, such as Motion Detection, Night Vision, Video Quality, and more! You can adjust these settings at any time using the SimpliSafe® Mobile App.Using the SimpliSafe® Mobile AppOpen the SimpliSafe® Mobile App on your p

Features / Settings

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Outdoor Camera

Poor Audio Quality From The Outdoor Camera

The audio from the Outdoor Camera is designed to come in clearly through the SimpliSafe® Mobile App when reviewing timeline events or watching a live stream. If you find that the audio sounds muffled, dampened, or echo-like, there are a few steps you can take to try and improve your audio experience

Troubleshoot an Issue

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Cameras

Camera Motion Detection by System Arming State

NOTE: This feature is slowly rolling out to Wireless Outdoor Security Camera as a part of firmware version 1.35. You can check your camera’s firmware version under camera settings within the SimpliSafe® Mobile App.OverviewYou can customize your SimpliSafe® cameras even further by changing the motion

Features / Settings

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Cameras

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Can’t Connect Camera to Wi-Fi After Setup

If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera.How to Run a Connection Check:Open the SimpliSafe® mobile appTap on the Cameras

Wi-Fi Troubleshooting

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Cameras