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1 Message
Friday, January 26th, 2024 6:51 AM
Cancel service.
I no longer have this system and cannot cancel my service help
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2 months ago
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6 out of 7 users found this helpful.
Accepted Solution
captain11
Captain
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6.3K Messages
1 year ago
@kimbertown2018 Did you call SS to authenticate and tell them to cancel your monitoring?
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acostatrisha
1 Message
1 year ago
Just cancel service
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cinchdoug
3 Messages
1 year ago
I called to cancel my full monitoring service and learned when cancelling your service it cancels the warranty. I moved to self monitoring and learned that this moves the warranty to a 1-year. Just thought I would share what I learned.
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jdlifeventures
2 Messages
1 year ago
Simplisafe make it nearly impossible to cancel the service. What a scam.
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kristabuchholz
4 Messages
1 year ago
Davey- get real! It is a legal requirement to be able to cancel as easily as you set up on-going charging. SimpliSafe does not provide for that! I, for one, would be an enthusiastic participant in a class-action lawsuit!!
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wind_rocker
2 Messages
1 year ago
How do i cancel my service
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fltfixer
1 Message
1 year ago
Absolutely the worst customer service I have ever encountered. Even after canceling my service and selling my system, they want MY safe word for the new owner to set up her system. We are not connected in any way so why do they need MY safeword? Total scam to prevent you from leaving!
Never buy anything from these people!
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wind_rocker
2 Messages
1 year ago
I got it canceled after too much time on the phone. I insisted they delete my credit card information but I was told they couldn't do that. There was also a $17 mystery charge to my credit card and I was still within the 60 day free trial? That was refunded and I got a call later from a dude who said he was going to make an exception in my case and delete my credit card information, and so he did, according to him.
You can buy a security system on Amazon for 100 bucks and it will do everything SimpliSafe does with no monthly fee and most work with Alexa. If the alarm goes off I want to be the first one notified. I don't want time wasted by a monitoring service that calls me after a period of time and asks if it's for real and should they call the cops. With a good 3rd party system the cops are already on the way by the time the monitoring service contacts you.
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joy
1 Message
1 year ago
I just got off the phone with Simplisafe in an attempt to cancel my account. Mind you I have not been using any of my monitoring devices for over a year at either of my two locations, and have simply failed to take action to actually cancel the service. Part of why I was putting this off is because I didn't want to take the time to call and deflect attempts to keep me. The call took 6 minutes, and while the rep did try to sell me on just keeping basic features, I stopped her and said I didn't want to be asked about keeping anything. I explained I've been using a new system for over a year and I want to cancel everything. She quickly agreed to let me off the hook and said she would send me a confirmation email. To her credit, it wasn't so painful ;)
That said, I find it curious that I was told my monitoring would be cancelled effective immediately, in spite of the fact that I have paid for this month already (about a week ago). One would think that service would continue until the end of the billing period. I wonder if I'll get a refund for the unused month? I didn't think to ask. At this point I've paid quite a bit over the year for the months I didn't use, and that's on me. So another couple of weeks isn't going to break me. But it's worth mentioning to anyone who is expecting to live out their billing cycle.
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tchambers1030
7 Messages
1 year ago
Had to cancel my card entirely bc their reps "could not cancel online". Completely frustrating. They make you sign in to verify yourself in chat, then tell you they cant cancel online anyways. I'm not calling to listen to your pitch and waste more time. I was able to get a new credit card and dispute these charges WITHOUT CALLING anyone because this isn't 1984.
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morinnatalee
1 Message
1 year ago
I tried to do online but had not luck. I believe it can only be completed through the phone app - click the menu button, choose account settings, and then delete account. It prompts you to complete a form.
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LakeEffect
1 Message
1 year ago
For those trying to cancel, beware! I moved from a home to condo which included a building monitored alarm. It was nearly impossible to get the agent to flat out cancel and told me she could just place it on hold w/ no billing. I agreed just to get off the phone, and 3 months later I'm getting billed again. Worse then trying to cancel XM Radio back in the day. Total scammers.
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cbachelorteach1
1 Message
1 year ago
I am reading these comments below. It's sad how mean people can become. I, too, want to cancel, but I just read below that a call needs to be made for authentication purposes. Yes, this should be stated on the "manage accounts" page and is a deterrent strategy. However, it is a responsible thing to do for a security company and now I know. Geez....some people just like to complain.
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kwamanebsn
1 Message
1 year ago
The fact that it's so hard to cancel, is only 2 steps away from being a scam. I do not recommend.
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dmansr
1 Message
1 year ago
Samesies. Bought a new home. Moving will take some time. The representative tried to urge me to stay and started asking ALOT of personal questions to "ensure he was managing the right account". I told him he didnt need any more information like where I was moving to or how long it will take or anything else of that nature. When I told him that I dont want to engage in friendly banter starring my information as the main actor, he sounded distraught and shaken. Then immediately went into the warranty speech to try to scare me into staying. Retrain your peeps.
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