2 Messages
Firmware update available - Failed
My cell (only) continues to show me that there is a Firmware update available, but after 20+ attempts, the updates continuously fail. I've replaced the batteries in the keypad and unplugged the base as other posts had suggested, but still unable to update. When I try to update through the keypad, I get the notification "Simpisafe Off" chime, then nothing further. I've also performed a 'force stop' on my cell app. The notice first appeared on 3/3/2024 - and there are no gear icons on the keypad itself.
emily_s
Community Admin
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3.4K Messages
8 months ago
Hi @revmartin,
I just went ahead and pushed the firmware update to your Base Station again. On your Keypad, if you navigate to Menu > enter your Master PIN > System Settings > Check for Updates, you should see that update available. I would recommend trying to update your system through the Keypad to see if that helps.
If this update still does not go through, please contact our Support team for some additional troubleshooting.
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Toddmajernik1
1 Message
5 months ago
I am having the same issues. Update continues to fail. Is there a known solution for this issue yet?
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soreno52
1 Message
4 months ago
same issue now for almost 3 months cant update my firmware regardless of how I try to do it.
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pjernster
1 Message
4 months ago
I too attempted multiple times do update the firmware by using the simplisafe smart phone app only to have it fail. Then I attempted to do it through the key pad. Everything went as expected until the "download" step indicated it had been completed. The keypad then displayed for the next hour that it was "installing." Finally I took one battery out of the key pad and after a minute reinstalled it. After rebooting, the keypad told me the firmware update was successfully installed. The system now seems to be functioning normally with no icon showing that an update is waiting.
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taylorpatin18
1 Message
2 months ago
I’m also having an issue.. any update?
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andycampos
1 Message
2 months ago
Same issue, new system just arrived today only have base station up right now and continually fails firmware update during the initial setup process.
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trace
1 Message
2 months ago
Been having this same firmware update problem. I’m seriously considering junking this SimpliSafe system for a Ring system since they can’t seem to fix it.
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UnknownError
3 Messages
2 months ago
I have tried all the suggested things the past few days to get the latest update installed to the base. All attempts failed. The only thing left to try was unplug the base, remove the screw on the bottom, and remove the batteries for a few minutes.
Once the batteries were back in and the base plugged in, the update installed quickly and without issue.
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bananaferret
3 Messages
2 months ago
Same as everyone else. Exact same. This is really frustrating. This is supposed to be a security system, updates are critical, this extended failure is not okay
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frustratedalways
2 Messages
2 months ago
Same as everyone else. failure across the board. Is anyone even working at Simplisafe or are they all "WFH" these days? Updates have been failing to install on our system for more than a year now. What a joke.
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davey_d
Community Admin
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5.7K Messages
2 months ago
@frustratedalways and @bananaferret ,
Thanks for checking in. Just to make sure, have either of you already tried troubleshooting steps we've discussed in this thread?
Assuming that the above have already been attempted, the next step is to contact our Support team. There are a couple of things we can try on our end using remote tools. But we might also need to just replace the Base Station entirely.
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wingsfan1913
5 Messages
18 days ago
I too am having this issue. Go to install the 25 minute update from the keypad and it just chimes “alarm off” and doesn’t do anything. Resetting the base station and the key pad at the same time for a minimum of 3 minutes did nothing.
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