‎Wi-Fi Troubleshooting | SimpliSafe Support Home

Featured Articles

How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Updating Your Emergency Monitoring Contacts
When is my bill due, and can I change the due date?
SimpliSafe® Excess Payback
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
How to Improve Upload Speed?
What Does "Invalid Base Station Serial" Mean?
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Camera Motion Detection by System Arming State
How to Rename a SimpliSafe® Sensor
Enabling Secret Alerts for your SimpliSafe® Sensors
Dark Mode for the SimpliSafe® Mobile App
Outdoor Camera Mount Feels Loose or Not Sturdy
Where Should I Place My Base Station?
What does the signal strength next to my camera in the app indicate?
App Error: Your connection is not private
Glassbreak Sensor Offline
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
What are the Wi-Fi upload speed requirements?
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Why Can't I See All of My System Locations in the Mobile App?
How to add the SimpliSafe® widget to your Smart Phone
Setting Up A New PIN
Maximising Battery Life of the Wireless Outdoor Security Camera
Scheduled Arming for Your SimpliSafe® System
Motion Sensor Gen 1 Offline
How to Reset the SimpliCam® Wired Indoor Camera
Where can I purchase additional yard signs, sensors, and other accessories?
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
Testing the Motion Sensor Gen 1
Outdoor Camera Permanent Mount Installation Guide
Biometric Authentication for SimpliSafe® Accounts
How to Reset Your Smart Alarm Wireless Indoor Security Camera
How To Find or Change Your Master PIN
Entry Sensor Alert Voice Prompt