‎App Features | SimpliSafe Support Home

Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Updating Your Emergency Monitoring Contacts
When is my bill due, and can I change the due date?
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
App Error: Your connection is not private
What are the Wi-Fi upload speed requirements?
SimpliSafe® Excess Payback
App Error: Internet Not Found
Outdoor Security Camera Series 2 Flashing Yellow During Setup
What does the signal strength next to my camera in the app indicate?
How to Improve Upload Speed?
How many devices can I connect to the Base Station?
Motion Sensor Gen 2 False Alarms
Video Doorbell Pro Motion Detection
My Entry Sensor Will Not Pair to My System
What Is The Red Button On The Top Of The Keypad?
Biometric Authentication for SimpliSafe® Accounts
Panic Button Not Responding
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
My privacy shutter isn’t responding correctly.
How Does the Entry Sensor Respond During an Alarm
How to Replace Motion Sensor Gen 2 Battery
How To Set Up or Delete A Custom PIN
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
Why Can't I See All of My System Locations in the Mobile App?
Dark Mode for the SimpliSafe® Mobile App
Outdoor Camera Mount Feels Loose or Not Sturdy
How To Change The Entry Sensor's Chime Volume
How To Replace Panic Button Battery
Where Should I Place My Base Station?
Maximising Battery Life of the Wireless Outdoor Security Camera
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
How do I reset or change my password for my SimpliSafe® account?
Motion Sensor Gen 1 Offline
How to Download Recordings From Your Camera
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup