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Monday, February 17th, 2020 2:57 PM

returns

I have returned my simplisafe system months ago. When I received my updated system I mailed back the old system. I constantly get emails saying I need to send back the old system.  I have talked to people online and received confirmation that simplisafe has the return.  WHY am I constantly receiving these emails???????

2.8K Messages

4 years ago

Call them and ask them to correct the return in their system - ask for a supervisor if necessary.

1 Message

1 year ago

I want to return this.  It's too confusing and doesn't work properly

Community Admin

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242 Messages

@8w3a5h​ As long as you purchased through SimpliSafe.com and are within 60 days of your purchase, you can return your system under our return policy.

I'd also be happy to answer any questions you have about your system. Just let me know!

Have a great (almost) weekend and a Happy New Year!

1 Message

1 year ago

They still have not improved with their returns. I returned a Pro doorbell about 2 weeks ago and have been on the phone 3 times with 3 different people to try and get a refund. Apparently, they have all "processed my return" after checking that the doorbell was at the warehouse 3 different times. I called today and asked for a supervisor to please fix this, if they can't fix it then I want to return my entire system. 

How can you possibly trust a company with your family's safety that cannot process a simple return, that doesn't even make sense. 

What a shame.

This comment has been converted into a post

1 Message

7 months ago

We have decided to return the product. It is unused and still in the box. How do we do this? 

Thank you.

Roger Jennison

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1 Message

6 months ago

PLEASE SEND RETURN LABEL CANCEL AND YOU SHIPPED ANYWAY

[edited]

OR I WILL JUST DISPUTE ALL CHARGES

(edited)

Community Admin

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2.9K Messages

Hi @jvmlucky​, 

I first want to let you know that I edited your post to remove your address. The Community is a public forum, and maintaining our users' privacy is very important to us.

Regarding your order, I see that you've already reached out to our Support team and they processed a refund for you. If you need additional help, please let me know!

1 Message

I have about 9 devices (2 glass breaks & 7 motions) that I do not need.  I am about 2 weeks outside the return window, but will still like to return them so they can be used by someone else.  

Will you take them back with the understanding that I am not asking for a credit?

Community Admin

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2.9K Messages

@edtaylorjr68​ Our Support team may be able to take these devices back. I would recommend reaching out to them to see how they can help.

2 months ago

Exactly what is your return policy? If the product is still in box/ unused is the return shipping free? If so, how long do I have to return and get credit back to my original form of payment?  How do I get a label?

Community Admin

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2.9K Messages

@julieferrando10​ We have a 60-day return policy from the day that your package was delivered. As long as you are within that 60-day window, a member of our Support team can create a pre-paid shipping label for you to use to send back your devices.

For more information on our return policy, check out this article in our Help Center.

2 Messages

1 month ago

I need to return  the system need shipping label

Community Admin

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5.5K Messages

@fcornell90​ please contact our Support team using the "Chat with Us" button on the bottom, or by heading over here for further options.

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.