returns

@8w3a5h​ As long as you purchased through SimpliSafe.com and are within 60 days of your purchase, you can return your system under our return policy.

I'd also be happy to answer any questions you have about your system. Just let me know!

Have a great (almost) weekend and a Happy New Year!

Hi @jvmlucky​, 

I first want to let you know that I edited your post to remove your address. The Community is a public forum, and maintaining our users' privacy is very important to us.

Regarding your order, I see that you've already reached out to our Support team and they processed a refund for you. If you need additional help, please let me know!

I have about 9 devices (2 glass breaks & 7 motions) that I do not need.  I am about 2 weeks outside the return window, but will still like to return them so they can be used by someone else.  

Will you take them back with the understanding that I am not asking for a credit?

@edtaylorjr68​ Our Support team may be able to take these devices back. I would recommend reaching out to them to see how they can help.

@julieferrando10​ We have a 60-day return policy from the day that your package was delivered. As long as you are within that 60-day window, a member of our Support team can create a pre-paid shipping label for you to use to send back your devices.

For more information on our return policy, check out this article in our Help Center.

@fcornell90​ please contact our Support team using the "Chat with Us" button on the bottom, or by heading over here for further options.