‎Returns | SimpliSafe Support Home
cgehret1218's profile

Monday, April 24th, 2023 7:46 PM


They still have not improved with their returns. I returned a Pro doorbell about 2 weeks ago and have been on the phone 3 times with 3 different people to try and get a refund. Apparently, they have all "processed my return" after checking that the doorbell was at the warehouse 3 different times. I called today and asked for a supervisor to please fix this, if they can't fix it then I want to return my entire system. 

How can you possibly trust a company with your family's safety that cannot process a simple return, that doesn't even make sense. 

What a shame.

This post was created from this comment on different post

Community Admin


5K Messages

7 months ago

Hi @cgehret1218

So sorry to hear about your experience. Looking into your account, I do see that we've been able to confirm the return, but there seems to be a complication related to your method of payment. Our agents did attempt to process the refund, but the system issue prevent it from going through.

You mentioned that you've already requested a callback from a senior agent. But I've gone ahead and put in a ticket as well, and a specialist should be reaching out soon to get this resolved.


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