1 Message
Returns
They still have not improved with their returns. I returned a Pro doorbell about 2 weeks ago and have been on the phone 3 times with 3 different people to try and get a refund. Apparently, they have all "processed my return" after checking that the doorbell was at the warehouse 3 different times. I called today and asked for a supervisor to please fix this, if they can't fix it then I want to return my entire system.
How can you possibly trust a company with your family's safety that cannot process a simple return, that doesn't even make sense.
What a shame.
davey_d
Community Admin
•
5.7K Messages
2 years ago
Hi @cgehret1218
So sorry to hear about your experience. Looking into your account, I do see that we've been able to confirm the return, but there seems to be a complication related to your method of payment. Our agents did attempt to process the refund, but the system issue prevent it from going through.
You mentioned that you've already requested a callback from a senior agent. But I've gone ahead and put in a ticket as well, and a specialist should be reaching out soon to get this resolved.
(edited)
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mlross1211
1 Message
1 year ago
I bought additions to my system in September 2023 and cannot find anyone who can install for me. I am disabled and on a fixed income and want to see if I can return the items. Also the outdoor camera is always needing charged, Not sure the battery is actually a good one. Can that be replaced?
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jasal37r
1 Message
1 year ago
I need to exchange a defective sensor. I can't find any information on this entire website on how to go about that. Any ideas ?
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