‎Missing item | SimpliSafe Support Home
vstruggs's profile

Sunday, December 25th, 2022 5:21 PM

Missing item

There was an item missing in part of my order. However, it was listed on the invoice as being shipped and inside the box. How do I get that item? 

Community Admin


5.2K Messages


70 Points

1 year ago

Hi @vstruggs ,


Our Support team can definitely help with that! YOu can use the "Chat With Us" button on the bottom right, or you can give us a call at 800-548-9508.

1 Message

my doorbell did not have the block in it, we did not know one came with it. please send me the block 



5.7K Messages


120 Points

@dpouler suggest you use the chat function or call in to support to address your request.

Community Admin


2.4K Messages


10 Points

@dpouler​ As Captain11 mentioned, if you contact our Support team they will be able to send the Video Doorbell's wedge kit to you.

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