No customer discounts at checkout

@captain11​ I was told when I was speaking to Customer Service helping me set up my system that I had 30 days to purchase more at the discount of 45% which I bought my system for. Why is it that we’re being told we can when we can’t?

@captain11​ sorry for not clarifying. Yes, I was making reference to the 10% discount for being an interactive monitoring subscriber. Ever since I have been a full monitoring subscriber, no 10% discount has ever been awarded on any purchases. It always says the discount will be applied at checkout, but never is for some reason. Thanks for the tip on Best Buy, etc. I will definitely check into it!

@kmng1069​ I was told the same thing. I had to call my order in and tell them what the salesperson told me when I bought my system to get the discount on the extra sensors I wanted. Hope this helps

@davey_d​ When you told over the phone the dicount at the time opf purchase ALSO applies for 30 days of purchase date for additional products... It is NOT Implied; it is a verbal confirmation from the person on the phone I spoke with who helped me set up the system.

@davey_d​ I am referring to 10% discounts on equipment for being an interactive monitoring subscriber. I have yet to ever get this discount applied at checkout for any order since I have been a subscriber the full duration of owning my system from what I can tell. Is the discount included in the pricing already and not calculated at checkout as the website states when I go through the app to order new equipment? From what I could tell the pricing is still the same as when you go through the regular website without being logged in to your account.

@kmng1069​ apologies, I just meant to explain why the policy is the way that it is. To take advantage, our Support team does need to put the order in for you, as our system won't allow applying a system discount to component-only orders.