‎Sensor Activity in Timeline in Off Mode | SimpliSafe Help Center
 
J

Wednesday, October 21st, 2020 6:28 PM

3

Sensor Activity in Timeline in Off Mode

​Oddly, timeline doesn't seem to record activity from any of the regular entry / motion sensors.  It's mostly focused on camera feeds, which are often spotty.  I'd recommend adding other sensor activity to the timeline as well.  Notifications can be set up based on personal preference, but there should always been a central repository for all recorded data, including sensors.  Also, a filter on the timeline would be EXTREMELY helpful if you're looking for something specific...  like activity on a certain camera, but without knowing exact time.  Recommended filters: date, time, camera / sensor.​

Community Admin

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491 Messages

2 years ago

Hello @JCmax82,

It sounds as though setting up Secret Alert for your sensors in Off mode may help fill your needs. After setting your sensors for Secret Alert, anytime that they are triggered will then post an event in your timeline as well as trigger recordings on your cameras. Please note that if Secret Alert is set up you will no longer receive a chime when that Entry sensor is opened.

SimpliSafe Social Team
SimpliSafe Home Security

102 Messages

2 years ago

RE: Simplisafe

I get that you can set up secret alerts to get notifications like JCmax82 wanted, but that's kind of like cutting off your nose to spite your face. It's not unreasonable to ask a security system to log when sensors are tripped, regardless of arming status, and still have said sensors provide alarmed protection when needed.  It's a very common feature on every prior system I've personally had, and was a bit befuddled to see it was not included in yours.

The practical applications to have a record of every time a door is opened seems to be very obvious to me.  With your proposed "solution" you've either got to put 2 different sensors on each door or go in every night and change the settings from secret alert to alarm.  I don't want to sound like one of "those" people, but if you did a survey with your customers, I would bet an overwhelming percentage of customers would welcome this feature into your product.

1.3K Messages


On November 1st, 2020 danieljustice says:
RE: Simplisafe

I get that you can set up secret alerts to get notifications like JCmax82 wanted, but that's kind of like cutting off your nose to spite your face. It's not unreasonable to ask a security system to log when sensors are tripped, regardless of arming status, and still have said sensors provide alarmed protection when needed. It's a very common feature on every prior system I've personally had, and was a bit befuddled to see it was not included in yours.

The practical applications to have a record of every time a door is opened seems to be very obvious to me. With your proposed "solution" you've either got to put 2 different sensors on each door or go in every night and change the settings from secret alert to alarm. I don't want to sound like one of "those" people, but if you did a survey with your customers, I would bet an overwhelming percentage of customers would welcome this feature into your product.


With "New" Simplisafe (SS3) system you can set some of the sensors to secret alert in the "OFF" mode, but still have them trigger the alarm as normal per their home/away settings. So, one would have timeline entries in all modes and alarm triggers in home/away, without needing to change the sensor settings every time nor needing to put two sensors on the door.

https://support.simplisafe.com/hc/en-us/articles/360029729771-How-do-I-change-my-All-New-SimpliSafe-device-settings-What-are-the-default-settings-#h_8530d982-be97-4f06-aceb-80105de741eb

Follow the link above then scroll down to the Entry Sensor settings and Motion Sensor settings.

So, yeah, it's not unreasonable to ask but the ask is already present in SS3 system, albeit at cost of entry chime when set to secret alert in the Off mode.

4 Messages

Agree here. Why wouldn't doors opening show in timeline?. Seems it's an oversight in the addition of the base station should announce which door opens instead of a simple chime.

1 Message

agree, I just bought the latest system, and there is no secret option available in the app and the history of my doors opening unless the system is armed, is not available. The lack of this logging is really surprising and Im ready to send this system back.

1 Message

2 years ago

+1 @JCmax82 - filter on the timeline! If you have lots of camera events it is challenging to review the timeline.

10 Messages

11 months ago

This is a suggestion to SimpliSafe:

- when I open the app, give me the real time status of my system, push it, not make me drag down to see the current status.

- include the entry sensor activity in timeline without having to go to a secret notification. 

these are two basic functions that other alarm systems have, and it could be a simple software update. 

Note: This comment was created from a merged conversation originally titled Entry Sensor Activity in Timeline in Off Mode

3 Messages

Please add a log entry to the Timeline for entry sensor open/close activity. I understand the Secret Alert feature, but am not really looking for a text alert for each event. I would simply like to be able to open the Timeline and see a record of the entry sensor activity. From my review of the FAQs I think this enhancement would be very well received and is important to many users. 

Note: This comment was created from a merged conversation originally titled Entry sensor Timeline activity

4 months ago

Please add sensor events to timeline with or without secret mode! Thank you! :)

2 Messages

27 days ago

Here it is 2 years after the first request and still the events haven't been changed. I too was shocked when the timeline did not show any of the door entry events. All the camera events show but none of the entry sensors. Seems like a pretty easy application update.

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