‎Add Sensor triggers to Timeline even when system is Off | SimpliSafe Support Home
 

4 Messages

Thursday, March 3rd, 2022 9:03 PM

Closed

Add Sensor triggers to Timeline even when system is Off

I love the system but seek SimpliSafe to add sensor (entry & motion) activity to the timeline within the app~! I track when my kids arrive home in my prior system and found this extremely helpful. I'm hoping this is a quick fix which many would appreciate. Thanks!!

This conversation has been merged. Please refer the main conversation:

Sensor Activity in Timeline in Off Mode

Official Response

Community Admin

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5.7K Messages

3 years ago

Hi HHome,

It sounds like you're asking about the Secret Alert function, which you can set through the SimpliSafe app, under Device Settings. For each Entry, Motion, or even Glassbreak Sensor, and for each of the three modes, you can set Secret Alert to get a notification without it triggering a full alarm.

742 Messages

3 years ago

Secret alerts require a specific tier (read: the most expensive) of paid monitoring though per https://support.simplisafe.com/hc/en-us/articles/360023809972-What-are-the-service-plan-options- which isn't great, honestly.

I think what they're asking for isn't so much push notifications for real time alerts as just a history in the timeline that says, "entry sensor blah opened at blah blah" or similar. Historically information vs. real time information.

4 Messages

3 years ago

Thanks for the reply but it is a history lookup I seek not an active or secret alert.

Community Admin

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5.7K Messages

@HHomeI understand. Yes, Secret Alerts do generate an alert notification every time that sensor is activated. But it's also the only way to log those triggers when the system is in Off Mode.

Of course, when the system is armed in Home or Away, it would be the Alarm triggers that are recorded.

742 Messages

What I think they're asking for, and what I am if they're not, is that you simply show every single time an entry sensor is triggered, regardless of alarm state, in the timeline. That's it. Some of us want to be able to go back at times and see that the front door opened at times x, y and z. We don't need to be alerted in real time with a secret alert (and not everyone wants to drop $28 a month for that....) but we do want to see it in the timeline when we go look.

Does that make sense?

2 Messages

3 years ago

I agree! I would love to see entry sensor activity logged in the timeline (even when the system is disarmed). I definitely miss this feature from my previous system.

9 Messages

3 years ago

Why does the system not show door open/closed in the timeline with the system is disabled?  I would like to see if a senor, in this case door open/close, was triggered in the timeline. 

Note: This comment was created from a merged conversation originally titled Timeline - door open/closed

99 Messages

Would setting the secret alert do what you are asking?

9 Messages

No. I don’t want a text or email, just reported in the timeline. 

14 Messages

I came here to ask just that. So I’m not crazy that I can’t find that either.

by the way, how do you set a secret alert?

Community Admin

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5.7K Messages

Hi all,

Secret Alerts is a feature that sets each sensor so that when it's triggered, you'll get both an entry in the Timeline event log, and a notification on your phone. To answer @TheRealLeoH. It's a per-sensor setting, so you can find the option in the Devices section of the SimpliSafe app, or your online account. You'll also be able to decide when Secret Alerts are active, between Home, Away, and Off Modes. Learn more about Sensor settings here.

One thing to note is that the Entry Sensor sends open triggers to the Timeline, but not closed. So you'll get Secret Alerts only for open triggers as well. And unfortunately no, there's currently no option to have the Timeline entry only, without the corresponding phone notification. I've moved this thread to the Suggestions section in case others would like to see the feature added as well!

5 Messages

@davey_d​ 

Dave could it be possible to add closed notifications ? I have a sensor on the garage door. It would be awesome also if a notification could be created when the garage door is in the open position for a length of time, thus avoiding open all night situations. Thank you 

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