2 Messages
Multi-User Accounts
Is there any way to have multiple log-ins to the same account? If not, is there a way to send suggestions to SimpliSafe engineers?
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jlalfonso
1 Message
Is there an update on this feature request @davey_d
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slhart22
3 Messages
Unable to add users to my account
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j_t
3 Messages
This is long overdue, guys...
Like it's been previously stated- you guys have a great product. There are many reasons why you don't want to give others access to your master account!
It would be great to specify what a user can and cannot do as well.
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denabroz17
1 Message
@davey_d
Any updates on this development? It’s been a year since you said the tech team has been working on this, it certainly is not ground breaking tech to allow multiple users to register to the same account. With MFA this is extra frustrating and difficult now. Please provide some additional info to reassure your customers that this is being prioritized.
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IDDon
1 Message
Just to keep this message thread active...
I am a new SimpliSafe customer and a retired IT manager/developer who has been in the industry for over 50 years. I can't imagine that SimpliSafe has not developed a multi-user based system with a variety of user levels that would allow a family or business to designate numerous users access to an alarm system based on individual user needs. For example, an ADMINISTRATOR would have full access and capability to add/delete/disable alarm devices whereas a STANDARD user would only be able to enable/disable an alarm system but not be able to add/delete devices. There may be other scenarios so some kind of a user matrix would be needed where the ADMINISTRATOR would have the capability (privileges) to add/delete user accounts and assign them to a specific alarm system and devices.
I have read through most of the posts in this thread and am disappointed that SimpliSafe keeps saying such a multi-user functionality is in the works and yet other SimpliSafe Community Admins mention "If and when...". Such replies, are not very convincing to your user community that Multi-User controls are, in fact, being considered or even being developed. You have a great product offering but it is sadly lacking any kind of multi-user controls. A realistic timeline/progress report for such an enhancement would remove all concern your customers currently are expressing in this community forum.
PLEASE make this a priority development effort that would make a great system even greater.
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ed_b5c035
1 Message
5 years to have multiple users on an account lol!
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chris_8a00fa
3 Messages
If I had known about this limitation prior to buying I would not have purchased and selected one of your main competitors (which I have previous experience of).
Is this still in active development?
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michaelsugar
16 Messages
@davey_d - it’s been 5 years. How long does reviewing this for conflicts with existing features take? Has SimpliSafe at least been testing in beta? Over a year since last update means the engineering team has mothballed this project.
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benlclark
3 Messages
my spouse and i both like using the app. it needs to have separate login for each of us. she can use my info but then the 2nd factor goes to my text and is not helpful if i am not available. i think this is a major shortcoming.
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teebee28
3 Messages
simplisafe get with the times… we need to have multiple user logins to access the same account… this is ridiculous this is not an option
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cpopolo
4 Messages
This is unacceptable. If I'm traveling and my wife needs to login, the 2FA comes to me and not her.
So of course I've removed 2FA and biometrics which is not secure. To add insult to injury she must enter a thousand character recovery code. Have any of your engineers actually done that? Because it's no fun.
Just stop with the 5 years of excuses and get this done. Sharing usernames and passwords is so 80s.
(edited)
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cuebix
1 Message
I just ordered a new system for a new home, but have another home with it. I was mistakenly under the impression that I could give my family access to the security system of the home we live in by adding separate accounts, and to my shock, not even basic separate accounts are available. It's even more shocking that years later this hasn't been addressed.
This hasn't been thought out at all. Giving someone your main password that gives access to all settings isn't just incredibly insecure, it doesn't solve all the issues. I have multiple locations and I frequently log into the app and it decides to switch locations back to the first system I had somewhat randomly. If I gave others access to it I'm sure they would accidentally disarm the other system because the only indication of what system dashboard you're in is a small text label.
I run a small software engineering team so I totally understand the challenges of keeping up with demands, but this is a security system that was built on the concept of being able to manage it yourself. Not addressing this for years reeks of deeply rooted design flaw(s) and/or deaf leadership. I have to rethink whether Simplisafe is the right solution for me and my family.
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tyusjoseph777
4 Messages
I believe it is vital that SimpliSafe establish some sort of option for a guest account login to the app. In my opinion it is a HUGE flaw that once we allow someone to access the account (even for one day) they can access all settings including billing or even the safe word. This topic has been raised by many people, but I believe what’s missing is how this is a MAJOR SECURITY FLAW. Whether it’s a neighbor watching in, various family members, or even babysitters/pet sitters. For them to access the cameras, or remote app control, I have to give them the keys to the kingdom so to speak. The SimpliSafe company needs to address this security issue ASAP, this big flaw makes me consider switching security providers.
-Thank you.
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alastairdodd
1 Message
This has been in development for over 5 years. You can only use the video doorbell with one account sign in which is MORONIC.
Please please soprt this out simplisafe. Only just discovered this and if I knew this when I was purchasing I certainly wouldn't. Really poor.
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guiip35
21 Messages
It should be pretty clear to all customers by now that the way the system is today, and has been for the last several years, is how it is going to be moving forward.
This is obviously not in 'active development' at all and the community team should show some transparency as you can't say this same line on a 4 year old thread and still expect customers to believe you.
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