‎Multi-User Accounts | SimpliSafe Help Center
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Friday, March 29th, 2019 1:42 PM

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Multi-User Accounts

Is there any way to have multiple log-ins to the same account? If not, is there a way to send suggestions to SimpliSafe engineers?

Official Response

Community Admin

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4.1K Messages

9 months ago

Hi all,

This is a very popular topic, so I thought I'd give you the latest info.

Right now, SimpliSafe accounts are set up as single-user logins. If you'd like to access your account on multiple devices, you'll want to sign in with the same username (email) and password.

The login process does include Multi-Factor Authentication via SMS. You can set up multiple phone numbers to receive the MFA verification code. On a device that is already logged into the app, head over to Menu > Manage Account > Multi-Factor Authentication to get started.

As I mentioned, multi-user support, with different users being able to access the same account through multiple logins, is a very popular request - and it's not falling on deaf ears. Our engineering team is actively IN DEVELOPMENT of the feature.

In the meantime, this thread is the best place to add your voice to the chorus!

(edited)

16 Messages

@davey_d​ I think it'd go much further if we could see either a development roadmap, if not a timeline.

Currently your support forum is actually more developed that the actual product, as you can sign on with Okta SSO.

3 Messages

@davey_d

Y'all need to deliver this. Your products and service are excellent.

The fact that your data infrastructure can't handle multiple and different levels of user  access and control, this is not good. It should be past that early stage of develolment by now. The fact that you haven't enhanced the service for slightly more complex situations, like businesses or managed properties, means your just leaving money on the floor. My employees love having simplisafe's flexibility to confirm and adjust where sensors and cameras go, and who to notify.

All those small businesses out there with mildly tech savvy people would be a very good market. Seems it would easily pay for any refactoring of the database and apps.

John

(edited)

5 Messages

@Muu@davey_d I agree aswell I think it would be not only helpful but very cool if we had a roadmap or timeline of features/development

3 Messages

@davey_d​ Had I realized that a single login was the only option, I would have picked a different service. Please address this ASAP!

25 Messages

@davey_d​  ".....if and when we roll it out" ....IF ?!? 

(edited)

2 Messages

5 years ago

How should multiple users in home be setup? Is the idea that everyone uses the same single account, or should I create multiple user accounts for a single dwelling? How should this work with the mobile app?

T
Note: This comment was created from a merged conversation originally titled Multiple mobile app users - wife.

2 Messages

I have the same question. Can my wife download app and control system from her phone after entering my credentials?

Captain

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5K Messages

@mishra0, yes you can. My wife and I are on the same account, 24.99 plan and both use the android app on our two Galaxy S7's.

735 Messages

As of now, there is only one account available to control (at least the SS3 system) through the SS app.  My wife and I share the same account.

ADDITION: I use the android app and my wife uses the IOS app.  No issues that we have found (yet).

Community Admin

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4.1K Messages

@sanjay.mishra01

The previous reply is of course correct. There is no limit to how many devices can be logged on using the same login details.

Johnny M.
SimpliSafe Home Security

2 Messages

Johnny,
is there a future feature to add multiple users to the account. I am really surprised a security company would not account for multiple users for an account with different levels of permissions.
Please advise

4 Messages

5 years ago

Can two people in the household use the app on separate phones with separate accounts? In other words, is it possible for each user to create their own username and password to log into the app on their phone, but still operate a shared alarm system? Or, do all the users in one house need to log in with the same email and password?
Note: This comment was created from a merged conversation originally titled App - multiple users?

735 Messages

Same email/password for all users.  No issues here with me on andriod and wife on "that other operating system."  Let's see what kind of response that comment generates!

Captain

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5K Messages

One account, one email, one password but the phone app does allow for different app_lock codes to be used.  Like the General, no issues with my wife and I using our own Android phones and apps

4 Messages

Ok, makes sense. Thanks!

2 Messages

Why isn't this tied to custom PINs?

2 Messages

Really, one email and password for all users on different phones? This isn't secure.

2 Messages

4 years ago

Development, where are we with the ability to create multiple logins, with their own email address, app code, and pin?  This should be a huge effort within engineering and as you can see from the multitude of posts, this is a feature people have been asking for since the system was first made public.  Is there a feature already in the system to get this done? Rick
Note: This comment was created from a merged conversation originally titled Feature request - multiple logins with different pins

2 Messages

We absolutely need this!

1.3K Messages

I've asked a number of times out of curiosity but I don't recall ever seeing a reply...

Why is it that you'd want people other than the system administrator, so to speak, and perhaps a trusted second to have the ability to arm/disarm (or otherwise control) the system remotely?

If it is primarily about receiving notifications then other people can be set up to receive email and or SMS notifications, and they don't even need the SS app to receive them.

3 Messages

We have multiple family members who would like to use a phone based app to arm and disarm the system, they do not need access to all of the system management features on the app.

Simple example, last person to leave the house forgets to arm the system. They do not need the full functionality of app (may be a young teen) but they would like to arm/disarm using a phone app.

The key pad is fine, but believe it or not, sometimes young teens come home and forget to even check the key pad and set off the system.  They are phone centric, they will look to see if the system is armed using their phone.

For those worried about remote access, this could be an option in feature managed by the main user. Besides, the system sends messages whenever the status changes already.

11 Messages

YES!!! DEFINITLY!

11 Messages

Absolutely need this feature!!!! In particular, I want to have some interior rooms armed without anyome but parents able to disarm them. For example, if a kid tries to access the liquor, we will know.

2 Messages

4 years ago

Is there any way to have multiple log-ins to the same account? If not, is there a way to send suggestions to SimpliSafe engineers?

292 Messages

4 years ago

This idea has been suggested by many for years.
Guess its not a priority for SS.

3 Messages

3 years ago

Is it possible to setup multiple user accounts so several individuals have access to the App features?  If possible, how do you do it?
Note: This comment was created from a merged conversation originally titled Multiple Users for App?

1.3K Messages

No. That is a longstanding, as in years, unfulfilled request.

Multiple users can use the app, but it is all under the same account log in with the same level of access privileges for all.

17 Messages

3 years ago

Is it possible to set up additional users with the iPhone app?  I'd really like my wife to be able to arm/disarm from her phone.  I know I could just download the app and have her log in as me, but I am hoping for a better way.
Note: This comment was created from a merged conversation originally titled Additional App users

1.3K Messages

All users on a given account share the same login and have the same level of access.

That has been longstanding request to address but it is what it is today, and there has been no word from SS that it will ever change.

17 Messages

Well, I suppose I won't even mention to her that it can be done.  What she doesn't know.....

14 Messages

I would like to see this, too, @SimplisafeSupport

2 Messages

Well can’t believe after all these years theystill haven’t figured out how to do this. Almost every competitive app handles this quite easily. You invite users from the app. They respond with their email address.  You verify the email and allow them to create an account that has access to the same devices in the home. Some apps even allowed you to restrict which devices they have access to. See Ring as an example.

5 Messages

Is there a big thread with this request? My wife and I both use the app (with my login credentials), but she doesn’t have my password manager and can’t verify the login without my phone. 

7 Messages

3 years ago

Is it possible to have multiple logins to an account? Seems like I should be able to have each person in my family logging into the app with their own account so that we do not have to share a password or account or have a special gmail address just for this app. I could see any way to do this in in either the website or the mobile app.

TIA,

Jeff
Note: This comment was created from a merged conversation originally titled Multiple App Logins

1.3K Messages

Nope. One for all, all for one.

7 Messages

Hmmm....ironic for a security company...

7 Messages

Wow - now I see this has been a feature request for 6+ years. Shame on me I guess for not doing more/better research.

https://simplisafe.com/forum/customer-support-forum/installing-and-using-simplisafe/multiple-user-accounts

31 Messages

3 years ago

It is bad security practice to have multiple users sharing a single login - please can you add the ability for multiple users to be on the same account?
Note: This comment was created from a merged conversation originally titled Multiple users please

Advocate

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2.2K Messages

Not just multiple users, I suspect, but with different levels of access, no?

31 Messages

Yeah I guess, good point.

1.2K Messages

It would be nice actually.  The other day our son accidentally disabled the alarm while the rest of us were home and it kinda freaked us out.  It would have been nice to see in the app that it was his app.

31 Messages

Just to bump this. A bit like how you can set multiple PINs so you know who has disarmed your system, letting different people access the app so you can tell who is who would be good.

Thanks SS

1 Message

3 years ago

Na

2 years ago

Is it possible to have each family member create their own login with their email to our family account?

I'd ultimately like to have my children be able to download the app and be able to arm/disarm the system but do not want them to get alerts or to have camera access.
Note: This comment was created from a merged conversation originally titled Multiple logins on one account?

1.3K Messages

No. It's all one. Been a common request for years with zero indication it will ever change.

If it's a deal-breaker return the system if you still can.

57 Messages

Would be nice but doubtful it will ever happen. They seem to barely be handling what they have now.

2 Messages

requested this feature in 2013. cancelled my simplisafe back then after a year of waiting.  just reordered their new system assuming they must have fixed it, and discovered they haven't.  cancelled my latest order.  sharing your password is not an acceptable solution.

Advocate

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2.2K Messages

Multiple logins would be a SS server issue, and no base unit of any level would be involved.

2 Messages

SS will lose market to Cove if they don't keep up with basic features like this. I was expecting it to be standard for all security alarm systems.

2 Messages

2 years ago

Hi,
   I would love the option to have access to 2 accounts on my account but not have the other account have access to mine. I will give you 2 examples.

If I have a set up at my home and a set up at my office I would like multiple people to have access to the office but I do NOT want them to have access to see my cameras in my house.

If I have a set up at my house and a set up at my parents house (they put me as the second contact on their account). My parents want me to have access to their cameras but I do NOT want them to have access to mine.

In both of these situations the alarm goes off at the office or my parents house I have to log out of my home account and login in to view camera activity. It then asks for permission to my fathers email address for me to gain access (because I was logged into my account). This is very time consuming and stressful especially when it's in the middle of the night and when I have the monitoring office call to verify I don't need assistants. Most cases I have to disable then alarm and then drive over going in blind because I can't check camera to check because it's faster then getting the access into the account.

We love SimpliSafe and I would love for this option!

If anyone has any helpful tips on this it would be greatly appreciated.

Thank you :)
Note: This comment was created from a merged conversation originally titled Multiple accounts User access

Captain

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5K Messages

@ dogtags I am not sure if this will address your needs but SS does have a business dashboard that can handle multiple sites separately. I would call sales and see if it would help.

2 Messages

Feature Managers,

I concur with this need. We currently have 3 systems for 3 separate business locations. I loved it so much I bought a system for the house. I definitely need to separate the business and home user pools.  I find myself choosing between which i want to monitor and having to constantly login/logout.

Thanks!

2 Messages

2 years ago

I had to return my order because I was unable to manage two separate (one business and one personal ) accounts with different email addresses using one app.  I still have it for my business.  For the business we have three people managing our system all using the same email address. It would also be ideal if multiple emails can manage 1 single base station (system) for my current business account.  Also if mobile app can manage and toggle between two different accounts/systems to be able to monitor them in Realtime.  Please update me if any or all this is possible in the future.
Note: This comment was created from a merged conversation originally titled Managing Access to Different Accounts

2 Messages

2 years ago

I have a friend who comes over often enough while I'm away to give them their own PIN for the system.  If they wanted to be able to remotely set the alarm (say they leave and forget to alarm it, but traveling all the way back is a hassle) is it possible for them to access the app without having the master login?  I don't want them to have my login and be able to see the other PINs on the system, but them being able to remote set the alarm would be useful.
Note: This comment was created from a merged conversation originally titled Multiple app logins possible?

Community Admin

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486 Messages

Hi @zachcolorcrew,

At this time, we don't have the option for sub-accounts or accounts with limited access to an already activated system. This is one of our most requested features so rest assured that we have added your account to the list of those who desire this feature. This will help our dev team know that this is a high priority for our customers. In the meantime, while not a perfect solution, it may be best for your friend to give you a call to arm the system remotely if they forget.

SimpliSafe Social Team
SimpliSafe Home Security

2 Messages

Add me to the list as well.

Community Admin

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486 Messages

Hi @Pewlsharck,

Per your request, we have just added you to the list as well!

SimpliSafe Social Team
SimpliSafe Home Security

3 Messages

Add me to the list as well :)

2 Messages

add me to the list 

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