Thank you again for sharing your thoughts and adding your voice to this thread. We know that Multi-User Login is a very important feature that many of us are excited to see added to SimpliSafe®.
I am happy to report that development for this feature is nearing completion, and we’re looking to launch this spring!
In the meantime, while we’re waiting for this feature to launch, you’ll still have to log into the SimpliSafe® app on multiple devices using the same email address and password. But you can already set up confirmation to be sent to multiple phone numbers separately. Read our guide on the Help Center here for more info.
@davey_d I look forward to this feature being added. I think you have a number of people in this thread willing to test it for SimpliSafe, me included!
@davey_d while I'm elated to hear that this may ship in the spring, I'd ask that you and the dev team be a bit more transparent about development of particular features such as this. This thread is years long at this point and the only updates prior to this were very generic "we're working on it" responses. This doesn't engender confidence. Even something like "It's on our roadmap for 2023" would have been nice.
I'm happy to see this kind of progress on longstanding requests or issues.
What concerns me a little is that as far as I know you all didn't talk to any end users about what features we might want in terms of multiple logins. As far as I know you all never talk to end users about what they want in terms of new features and functionality. Sure, people put requests on these forums but they're rarely fleshed out and often are nothing more than a rant.
I'm cautiously optimistic but we've all been hurt before by missing or poorly implemented functionality...
I sincerely hope this is accurate and that it actually includes the ability for the main/owner/administrator account to provision privileges to other users, because I've waited for this for years (as have others in this massive conversation, apparently). Based on observations with getting SimpliSafe to acknowledge and then remedy previous app problems (seriously flawed language on the temperature sensor settings screen that should've been an easy fix but took months to resolve and a contacts management bug introduced into the app in 2019 that wasn't resolved until 2023), though, my optimism is tempered with a heavy dose of skepticism.
How should multiple users in home be setup? Is the idea that everyone uses the same single account, or should I create multiple user accounts for a single dwelling? How should this work with the mobile app?
Johnny,
is there a future feature to add multiple users to the account. I am really surprised a security company would not account for multiple users for an account with different levels of permissions.
Please advise
Can two people in the household use the app on separate phones with separate accounts? In other words, is it possible for each user to create their own username and password to log into the app on their phone, but still operate a shared alarm system? Or, do all the users in one house need to log in with the same email and password?
Note: This comment was created from a merged conversation
originally titled App - multiple users?
Same email/password for all users. No issues here with me on andriod and wife on "that other operating system." Let's see what kind of response that comment generates!
One account, one email, one password but the phone app does allow for different app_lock codes to be used. Like the General, no issues with my wife and I using our own Android phones and apps
Development, where are we with the ability to create multiple logins, with their own email address, app code, and pin? This should be a huge effort within engineering and as you can see from the multitude of posts, this is a feature people have been asking for since the system was first made public. Is there a feature already in the system to get this done? Rick
I've asked a number of times out of curiosity but I don't recall ever seeing a reply...
Why is it that you'd want people other than the system administrator, so to speak, and perhaps a trusted second to have the ability to arm/disarm (or otherwise control) the system remotely?
If it is primarily about receiving notifications then other people can be set up to receive email and or SMS notifications, and they don't even need the SS app to receive them.
We have multiple family members who would like to use a phone based app to arm and disarm the system, they do not need access to all of the system management features on the app.
Simple example, last person to leave the house forgets to arm the system. They do not need the full functionality of app (may be a young teen) but they would like to arm/disarm using a phone app.
The key pad is fine, but believe it or not, sometimes young teens come home and forget to even check the key pad and set off the system. They are phone centric, they will look to see if the system is armed using their phone.
For those worried about remote access, this could be an option in feature managed by the main user. Besides, the system sends messages whenever the status changes already.
Absolutely need this feature!!!! In particular, I want to have some interior rooms armed without anyome but parents able to disarm them. For example, if a kid tries to access the liquor, we will know.
Is it possible to set up additional users with the iPhone app? I'd really like my wife to be able to arm/disarm from her phone. I know I could just download the app and have her log in as me, but I am hoping for a better way.
Note: This comment was created from a merged conversation
originally titled Additional App users
Well can’t believe after all these years theystill haven’t figured out how to do this. Almost every competitive app handles this quite easily. You invite users from the app. They respond with their email address. You verify the email and allow them to create an account that has access to the same devices in the home. Some apps even allowed you to restrict which devices they have access to. See Ring as an example.
Is there a big thread with this request? My wife and I both use the app (with my login credentials), but she doesn’t have my password manager and can’t verify the login without my phone.
Is it possible to have multiple logins to an account? Seems like I should be able to have each person in my family logging into the app with their own account so that we do not have to share a password or account or have a special gmail address just for this app. I could see any way to do this in in either the website or the mobile app.
TIA,
Jeff
Note: This comment was created from a merged conversation
originally titled Multiple App Logins
It is bad security practice to have multiple users sharing a single login - please can you add the ability for multiple users to be on the same account?
Note: This comment was created from a merged conversation
originally titled Multiple users please
It would be nice actually. The other day our son accidentally disabled the alarm while the rest of us were home and it kinda freaked us out. It would have been nice to see in the app that it was his app.
Just to bump this. A bit like how you can set multiple PINs so you know who has disarmed your system, letting different people access the app so you can tell who is who would be good.
Is it possible to have each family member create their own login with their email to our family account?
I'd ultimately like to have my children be able to download the app and be able to arm/disarm the system but do not want them to get alerts or to have camera access.
Hi,
I would love the option to have access to 2 accounts on my account but not have the other account have access to mine. I will give you 2 examples.
If I have a set up at my home and a set up at my office I would like multiple people to have access to the office but I do NOT want them to have access to see my cameras in my house.
If I have a set up at my house and a set up at my parents house (they put me as the second contact on their account). My parents want me to have access to their cameras but I do NOT want them to have access to mine.
In both of these situations the alarm goes off at the office or my parents house I have to log out of my home account and login in to view camera activity. It then asks for permission to my fathers email address for me to gain access (because I was logged into my account). This is very time consuming and stressful especially when it's in the middle of the night and when I have the monitoring office call to verify I don't need assistants. Most cases I have to disable then alarm and then drive over going in blind because I can't check camera to check because it's faster then getting the access into the account.
We love SimpliSafe and I would love for this option!
If anyone has any helpful tips on this it would be greatly appreciated.
@ dogtags I am not sure if this will address your needs but SS does have a business dashboard that can handle multiple sites separately. I would call sales and see if it would help.
I concur with this need. We currently have 3 systems for 3 separate business locations. I loved it so much I bought a system for the house. I definitely need to separate the business and home user pools. I find myself choosing between which i want to monitor and having to constantly login/logout.
I had to return my order because I was unable to manage two separate (one business and one personal ) accounts with different email addresses using one app. I still have it for my business. For the business we have three people managing our system all using the same email address. It would also be ideal if multiple emails can manage 1 single base station (system) for my current business account. Also if mobile app can manage and toggle between two different accounts/systems to be able to monitor them in Realtime. Please update me if any or all this is possible in the future.
I have a friend who comes over often enough while I'm away to give them their own PIN for the system. If they wanted to be able to remotely set the alarm (say they leave and forget to alarm it, but traveling all the way back is a hassle) is it possible for them to access the app without having the master login? I don't want them to have my login and be able to see the other PINs on the system, but them being able to remote set the alarm would be useful.
At this time, we don't have the option for sub-accounts or accounts with limited access to an already activated system. This is one of our most requested features so rest assured that we have added your account to the list of those who desire this feature. This will help our dev team know that this is a high priority for our customers. In the meantime, while not a perfect solution, it may be best for your friend to give you a call to arm the system remotely if they forget.
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Official Solution
davey_d
Community Admin
•
5.4K Messages
5 months ago
Hi all,
Thank you again for sharing your thoughts and adding your voice to this thread. We know that Multi-User Login is a very important feature that many of us are excited to see added to SimpliSafe®.
I am happy to report that development for this feature is nearing completion, and we’re looking to launch this spring!
In the meantime, while we’re waiting for this feature to launch, you’ll still have to log into the SimpliSafe® app on multiple devices using the same email address and password. But you can already set up confirmation to be sent to multiple phone numbers separately. Read our guide on the Help Center here for more info.
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twojewoda
2 Messages
6 years ago
T
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eowens3
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6 years ago
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ricksab
2 Messages
5 years ago
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jaykreger
2 Messages
5 years ago
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michaelfernandes
292 Messages
5 years ago
Guess its not a priority for SS.
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rcbuenger
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5 years ago
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mjdavis
17 Messages
4 years ago
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beren
7 Messages
4 years ago
TIA,
Jeff
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mister_boy
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4 years ago
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portillok721
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4 years ago
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rhfroelichgmailcom
2 Messages
4 years ago
I'd ultimately like to have my children be able to download the app and be able to arm/disarm the system but do not want them to get alerts or to have camera access.
7
dogtags
2 Messages
3 years ago
I would love the option to have access to 2 accounts on my account but not have the other account have access to mine. I will give you 2 examples.
If I have a set up at my home and a set up at my office I would like multiple people to have access to the office but I do NOT want them to have access to see my cameras in my house.
If I have a set up at my house and a set up at my parents house (they put me as the second contact on their account). My parents want me to have access to their cameras but I do NOT want them to have access to mine.
In both of these situations the alarm goes off at the office or my parents house I have to log out of my home account and login in to view camera activity. It then asks for permission to my fathers email address for me to gain access (because I was logged into my account). This is very time consuming and stressful especially when it's in the middle of the night and when I have the monitoring office call to verify I don't need assistants. Most cases I have to disable then alarm and then drive over going in blind because I can't check camera to check because it's faster then getting the access into the account.
We love SimpliSafe and I would love for this option!
If anyone has any helpful tips on this it would be greatly appreciated.
Thank you :)
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bobyang425
2 Messages
3 years ago
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zachcolorcrew
2 Messages
3 years ago
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