Right now, SimpliSafe is designed as a single-account experience. So unfortunately you aren't able to add another user to access your system.
But you can log into your account on multiple devices with the same login info; so if you have multiple family members you'd like to access your account, they can log into the account using the same username and password.
@davey_d Is this going to change? This doesn't really work for a business where multiple people need to monitor the system. Sharing single account login info is asking for trouble. Also makes device verification for everyone when they get logged out of the system for any reason VERY hard.
@joe_ff56f3 The ability for multi-user accounts is in development, but right now we do not have a timeline on when this feature will be live. Once we hear more from our dev team, we will provide an update in this thread.
Sorry but I have to call BS on that. This feature has been requested and that same lame answer has been given for 5 years now. If it was really being worked on it would have been deployed already. This is the one area where I find Simplisafe seriously lacking, and I am exploring other systems due to the lack of this very feature.
Agreed. Calling BS on this one as well. Functionality that is development for this long is vaporware. If it actually was in development, a beta version should have appeared long ago.
Nothing against emily_s, as tech support myself for a large company, I can only tell the customer what the devs tell me to tell them.
But I still say that we'll never see this functionality
This should be a no-brainer, especially with MFA getting in the way. You only have one phone number to make such multifactor authentications and keep everyone's password current under one account....
I use Abode at my business ( and not because they are faultless. It was, at the time, the only one supported by Home Assistant automation. Their camera integration sucks, I use arlo for that, and zwave locks for HA control).
But I decided to try SimplySafe for a house we bought to renovate for an AirBnB. I read somewhere that simplysafe integrated automatically with AirBnB for guest codes. I haven't tried it yet, still in renovation mode.
But this BS with allowing only 4 PIN codes just won't work. I want to know whose code is used and at what time (i.e. plumber, electrician, cabinet dude, hvac, etc. ).
@sgw We do not have an integration with Airbnb for guest codes. At this time, a single system can have up to 4 Custom PINs to allow visitors to arm and disarm your system. A feature request for more Custom PINs has been submitted to our dev team for their consideration. If or when this feature is brought into development, an update will be provided in this thread.
I read somewhere that simplysafe integrated automatically with AirBnB for guest codes.
I've never heard of such a thing and there's no mention of it on either the AIrBnB or SimpliSafe support sites. I don't think such a thing exists but one of the community managers can confirm/deny this.
For people who are looking to give users ACCESS to your account, the proper way to look this up is Manage PINs. You can find where you have to do this under "location profile" in the main screen.
This is SOOO unintuitive to me. I looked under My System, Manage My Account, etc. Who would think to look under Manage Profile??
Ok, that's my rant and hopefully, it helps someone out!
Absolutely unacceptable. This show that this company knows absolutely nothing about basic cyber security. Sharing user names and passwords is just asking to get hacked.
I just bought this system and while I did see this potentially wasn't available as mentioned here it is absolutely ridiculous to not have such a basic feature. Like when you think of security you think ok this is going to protect business and homes. Homes have families. They have spouses LOL.
Been waiting on this feature for over three years. Time to move on rather than dump more money into a product who doesn’t get basic simple security protocols.
Anyone have any suggestions for other security systems that accommodate multiple users at a reasonable cost point?
Official Response
davey_d
Community Admin
•
5.7K Messages
1 year ago
Hi @slhart22 ,
Right now, SimpliSafe is designed as a single-account experience. So unfortunately you aren't able to add another user to access your system.
But you can log into your account on multiple devices with the same login info; so if you have multiple family members you'd like to access your account, they can log into the account using the same username and password.
Here's more info on our Help Center.
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mike_880898
28 Messages
1 year ago
This should be a no-brainer, especially with MFA getting in the way. You only have one phone number to make such multifactor authentications and keep everyone's password current under one account....
0
sgw
8 Messages
1 year ago
I use Abode at my business ( and not because they are faultless. It was, at the time, the only one supported by Home Assistant automation. Their camera integration sucks, I use arlo for that, and zwave locks for HA control).
But I decided to try SimplySafe for a house we bought to renovate for an AirBnB. I read somewhere that simplysafe integrated automatically with AirBnB for guest codes. I haven't tried it yet, still in renovation mode.
But this BS with allowing only 4 PIN codes just won't work. I want to know whose code is used and at what time (i.e. plumber, electrician, cabinet dude, hvac, etc. ).
(edited)
1
worthing
729 Messages
1 year ago
I've never heard of such a thing and there's no mention of it on either the AIrBnB or SimpliSafe support sites. I don't think such a thing exists but one of the community managers can confirm/deny this.
0
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michaelagray99
2 Messages
1 year ago
For people who are looking to give users ACCESS to your account, the proper way to look this up is Manage PINs. You can find where you have to do this under "location profile" in the main screen.
This is SOOO unintuitive to me. I looked under My System, Manage My Account, etc. Who would think to look under Manage Profile??
Ok, that's my rant and hopefully, it helps someone out!
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Davidknc
2 Messages
1 year ago
Add me to the list.
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fitzm1015
2 Messages
1 year ago
Absolutely unacceptable. This show that this company knows absolutely nothing about basic cyber security. Sharing user names and passwords is just asking to get hacked.
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DexDeadly
6 Messages
1 year ago
I just bought this system and while I did see this potentially wasn't available as mentioned here it is absolutely ridiculous to not have such a basic feature. Like when you think of security you think ok this is going to protect business and homes. Homes have families. They have spouses LOL.
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