What Is A Custom PIN?

Custom PINs are similar to the Master PIN, but they cannot be used to change system settings; rather, they can be given to friends and family so they can disarm your system only. When you give each Custom PIN a different name, you can keep track of who is disarming your system in the timeline on the mobile app or web app. Custom PINs can be added and deleted as needed.

Setting Up A Custom PIN

You can create a new Custom PIN or remove a pre-existing one on your Keypad or in the SimpliSafe mobile app.

On Your Keypad:

1. Push the Menu button

2. Enter your Master PIN

3. Scroll up to PINs and select Add User PIN

4. Type in the PIN’s custom name and its four-digit sequence

5. Click Set to save this new User PIN

In The SimpliSafe Mobile App:

1. Tap the ☰ icon in the top left corner of the screen

2. Choose Location Profile

3. Select PINs at the bottom of the screen

4. On the bottom of the screen, tap Add Custom Pin

5. Type in the name and four-digit sequence for your Custom Pin

6. Tap Done to save it

Deleting A Custom PIN

You can delete any Custom PINs on your Keypad or in the SimpliSafe mobile app.

On Your Keypad:

1. Push the Menu button

2. Enter your Master PIN

3. Scroll up to PINs and navigate to the Custom PIN you would like to remove

4. Press the right arrow button on your Keypad and scroll down to Remove

In The SimpliSafe Mobile App:

1. Tap the ☰ icon in the top left corner of the screen

2. Choose Location Profile

3. Select PINs at the bottom of the screen

4. Navigate to Custom PIN and select the PIN you want to remove

5. Tap Remove Custom PIN on the bottom of the screen to delete it