What Is A Custom PIN?

Custom PINs are similar to the Master PIN, but they cannot be used to change system settings; rather, they can be given to friends and family so they can disarm your system, or unlock your front door when a Smart Lock is present. When you give each Custom PIN a different name, you can keep track of who is disarming your system in the timeline on the mobile app or web app. 

Your system can support up to 4 Custom PINs at a time, which you can add or delete as needed using the steps below on the SimpliSafe® App or Keypad.

You can scroll through the article below to learn more about Custom PINs, or use the anchor links to navigate directly to the section of your choosing.

• Setting Up A Custom PIN

• Deleting A Custom PIN

Setting Up A Custom PIN

You can create a new Custom PIN or remove a pre-existing one on your Keypad or in the SimpliSafe® mobile app.

Using the SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Click on My System from the navigation bar at the bottom of the app

3. Next, select Location Settings from the menu

4. Scroll down to the PINs section

5. Select Custom PINs

6. Choose + Add Custom PIN

7. Enter and name the Custom PIN

8. Tap Save in the upper right corner before exiting

Using Your Keypad:

1. Push the Menu button

2. Enter your Master PIN

3. Scroll up to PINs and select Add User PIN

4. Type in the PIN’s custom name and its four-digit sequence

5. Click Set to save this new User PIN

Deleting A Custom PIN

You can delete any Custom PINs on your Keypad or in the SimpliSafe mobile app.

Using the SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Click on My System from the navigation bar at the bottom of the app

3. Next, select Location Settings from the menu

4. Scroll down to the PINs section

5. Select Custom PINs

6. Tap on the PIN you wish to remove

7. Click on Remove PIN to remove your Custom PIN

Using Your Keypad:

1. Push the Menu button

2. Enter your Master PIN

3. Scroll up to PINs and navigate to the Custom PIN you would like to remove

4. Press the right arrow button on your Keypad and scroll down to Remove