How To Set Up or Delete A Custom PIN
Updated
What Is A Custom PIN?
Custom PINs are similar to the Master PIN, but they cannot be used to change system settings; rather, they can be given to friends and family so they can disarm your system, or unlock your front door when a Smart Lock is present. When you give each Custom PIN a different name, you can keep track of who is disarming your system in the timeline on the SimpliSafe® Mobile App or SimpliSafe® Online Account.
Your system can support up to 4 Custom PINs at a time, which you can add or delete as needed using the steps below on the SimpliSafe® App or Keypad.
Setting Up A Custom PIN
You can create a new Custom PIN or remove a pre-existing one on your Keypad or in the SimpliSafe® mobile app.
Using the SimpliSafe® Mobile App:
Open the SimpliSafe® Mobile App on your phone or tablet
Click on My System from the navigation bar at the bottom of the app
Next, select Location Settings from the menu
Scroll down Safe Word & PINs
Select PINs
Choose + Add Custom PIN
Enter the Custom PIN, and add a unique name for it
Tap SAVE in the upper right corner before exiting
Using Your Keypad:
Push the Menu button
Enter your Master PIN
Scroll up to PINs and select Add User PIN
Type in the PIN’s custom name and its four-digit sequence
Click Set to save this new User PIN
Deleting A Custom PIN
You can delete any Custom PINs on your Keypad or in the SimpliSafe mobile app.
Using the SimpliSafe® Mobile App:
Open the SimpliSafe® Mobile App on your phone or tablet
Click on My System from the navigation bar at the bottom of the app
Next, select Location Settings from the menu
Scroll down to Safe Word & PINs
Select PINs
Tap on the name of the Custom PIN you wish to delete
Click on Delete PIN to remove your Custom PIN
Select Delete again to confirm your selection and remove this Custom PIN
Using Your Keypad:
Push the Menu button
Enter your Master PIN
Scroll up to PINs and navigate to the Custom PIN you would like to remove
Press the right arrow button on your Keypad and scroll down to Remove