How To Set Up or Delete A Custom PIN
Updated
What Is A Custom PIN?
Custom PINs are similar to the Master PIN, but they cannot be used to change system settings; rather, they can be given to friends and family so they can disarm your system only. When you give each Custom PIN a different name, you can keep track of who is disarming your system in the timeline on the mobile app or web app. Custom PINs can be added and deleted as needed.
Setting Up A Custom PIN
You can create a new Custom PIN or remove a pre-existing one on your Keypad or in the SimpliSafe mobile app.
On Your Keypad:
Push the Menu button
Enter your Master PIN
Scroll up to PINs and select Add User PIN
Type in the PIN’s custom name and its four-digit sequence
Click Set to save this new User PIN
In The SimpliSafe Mobile App:
Tap the ☰ icon in the top left corner of the screen
Choose Location Profile
Select PINs at the bottom of the screen
On the bottom of the screen, tap Add Custom Pin
Type in the name and four-digit sequence for your Custom Pin
Tap Done to save it
Deleting A Custom PIN
You can delete any Custom PINs on your Keypad or in the SimpliSafe mobile app.
On Your Keypad:
Push the Menu button
Enter your Master PIN
Scroll up to PINs and navigate to the Custom PIN you would like to remove
Press the right arrow button on your Keypad and scroll down to Remove
In The SimpliSafe Mobile App:
Tap the ☰ icon in the top left corner of the screen
Choose Location Profile
Select PINs at the bottom of the screen
Navigate to Custom PIN and select the PIN you want to remove
Tap Remove Custom PIN on the bottom of the screen to delete it