Multi-User Accounts

Good luck everyone, I'm unfollowing this post because the only thing it's been good for is to get email when other people have the same issue.  It's clear that nothing is going to be done at SimpliSafe, so I choose to SimplifyLife and stop getting unnecessary messages about features that aren't going to happen.

+1 to the poster above who recommended a class action lawsuit. will be looking into this.

They don't care about their customers requests. Believe me.  Been with them a few years now.  Only reason I am still with them is because I invested a lot in the hardware and can't really afford to move to someone else.

I've seen "requests" get passed on to DEVs that have seen no action in over 3 years.  They either don't have the resources they claim or they just don't care what we want.

Last I read you had said this would become available in the spring well it’s actually 70° in upstate New York so I think spring is here is your feature here for multiple users

This is a required feature.  Even more disappointing than not having 24/7 video from the outdoor camera. 

Hello there! This is actually a deal breaker for me. I asked specifically about this when I ordered my system for my business and the sales guy said we could do this. Now I find out we can't.

Equally worse, is ANYONE can just press the AWAY button, no pin required. So I never know who was responsible for setting the alarm that night.

You guys are so close to destroying ADT in the business realm, but I am afraid I have to go back to them.

Please let me know if you have an accurate expected date?

New to the community and have opinions.

Mostly interested right now in engaging SS early adoption and early exposure.  I'd love the opportunity to use and give feedback on early versions of products or processes.

Multiple users is something I'd use for business and personal.

Thanks

Imagine if the same company that told us this feature would be ready by spring was also responsible for ensuring the police could arrive at your house during an emergency.

Amazingly frustrating…this thread goes back to 2019…I hope that they promised for the Spring 2024 not 2026….😤😤😤

Yeah,

Fortunately I don't have the scars and scales from SS, so here's a fresh batch of new meat for the SS machine to devour ... or a fresh set of eyes and perspective.

I'd like to think the latter and

1) If a person has the requirement to know who enabled the alarm, they have the requirement.  It may or may not pay off when push comes to shove and they actually need to be able to say "person A" enabled the alarm.

2) If a bunch of people ask for a new capability and SS says "yep, we're on it" and never delivers, well that says something.

It is surprising that you can't add a spouse as a user. You need to share credentials. Is something happens to one spouse or they are not available the other spouse let's say forgets a password or  needs to get in they will not be able to because the dual authentication is tied to the account holders phone? This actually could make this less secure. 

Food for thought. As other systems have the ability to not only have family members have access but also you can give them their own secure disalarm word that is easier to remember for them. Also you create secure shut off codes temporarily for say someone watching a pet. 

Love the system in general. Cameras are amazing. Please consider some of these essential household security options mentioned above. 

😁

As someone who has two SimpliSafe systems at different locations, I hope you are making this feature such that I can provision users for one property versus another. In order to make sure that someone from property A does not have access to cameras from property B, I have to have two separate logins. (I give one login to people at property A and a separate login to people at property B).

This means that I have to log out of account A and log back into account B in the mobile app every time I need to see one property versus the other. It's really frustrating and I am likely going to switch to another system unless this gets addressed. 

Just curious as to what the status of this is. 

Are there any updates to when this will be rolled out? ETA?

Which Spring would that be?