They don't care about their customers requests. Believe me. Been with them a few years now. Only reason I am still with them is because I invested a lot in the hardware and can't really afford to move to someone else.
I've seen "requests" get passed on to DEVs that have seen no action in over 3 years. They either don't have the resources they claim or they just don't care what we want.
Last I read you had said this would become available in the spring well it’s actually 70° in upstate New York so I think spring is here is your feature here for multiple users
Hello there! This is actually a deal breaker for me. I asked specifically about this when I ordered my system for my business and the sales guy said we could do this. Now I find out we can't.
Equally worse, is ANYONE can just press the AWAY button, no pin required. So I never know who was responsible for setting the alarm that night.
You guys are so close to destroying ADT in the business realm, but I am afraid I have to go back to them.
Please let me know if you have an accurate expected date?
So I never know who was responsible for setting the alarm that night.
Can I ask why you want to know this? I'm asking purely out of curiosity because I can't think of a use case where I'd want to know that kind of information. I'm interested to hear about your use case, I'm not trying to disagree or argue with you.
It could be because the alarm went off on the cleaning crew, after someone who worked late didn't check the building before setting "away" and going home.
Mostly interested right now in engaging SS early adoption and early exposure. I'd love the opportunity to use and give feedback on early versions of products or processes.
Multiple users is something I'd use for business and personal.
Imagine if the same company that told us this feature would be ready by spring was also responsible for ensuring the police could arrive at your house during an emergency.
Fortunately I don't have the scars and scales from SS, so here's a fresh batch of new meat for the SS machine to devour ... or a fresh set of eyes and perspective.
I'd like to think the latter and
1) If a person has the requirement to know who enabled the alarm, they have the requirement. It may or may not pay off when push comes to shove and they actually need to be able to say "person A" enabled the alarm.
2) If a bunch of people ask for a new capability and SS says "yep, we're on it" and never delivers, well that says something.
It is surprising that you can't add a spouse as a user. You need to share credentials. Is something happens to one spouse or they are not available the other spouse let's say forgets a password or needs to get in they will not be able to because the dual authentication is tied to the account holders phone? This actually could make this less secure.
Food for thought. As other systems have the ability to not only have family members have access but also you can give them their own secure disalarm word that is easier to remember for them. Also you create secure shut off codes temporarily for say someone watching a pet.
Love the system in general. Cameras are amazing. Please consider some of these essential household security options mentioned above.
Our dev team is currently working on a multi-user account feature for the SimpliSafe mobile app so you will not need to share login credentials. Once this feature is ready to roll out, we will update the Community!
But in the meantime, do you have Multi-Factor Authentication (MFA) set up? With MFA, you can register multiple phone numbers to your account, so when your wife logs into your SimpliSafe account, the confirmation code will go to her phone instead of yours. If you visit this article in our Help Center, we list the steps for setting up MFA.
Thanks Emily, the second phone number will be helpful in the meantime. Appreciate that quick response. I'll be sure to add my spouse's number as well. Cheers.
@emily_s Dear Emily, your dev team is supposed to have a sprint and the milestones they have to reach. Also the release manager must know the feature rollout plan.
May I ask you to ask the team - what milestone they are on? What is the rollout plan? What version of the app is it expected to be delivered?
I believe here are mostly paying customers. I believe it is time for an escalation. We started to use SimpleSafe 6 years ago, since then I have to share my husband's account and I can't technically check on the camera regularly. How can I reach directly to the customer success managers? How can we get someone from the Product management here in the chat? Should this have been escalated to the CEO already? Should Crystal Caligiuri, Chief Customer Experience Officer at Simplisafe join us here?
As someone who has two SimpliSafe systems at different locations, I hope you are making this feature such that I can provision users for one property versus another. In order to make sure that someone from property A does not have access to cameras from property B, I have to have two separate logins. (I give one login to people at property A and a separate login to people at property B).
This means that I have to log out of account A and log back into account B in the mobile app every time I need to see one property versus the other. It's really frustrating and I am likely going to switch to another system unless this gets addressed.
Spring 2024... For some definitions of Spring 2024. Lets hope they aren't using the French Revolution calendar, its only year 231 there.... And don't get me started on the Japanese calendar. If they are using that, forget it. Calendar years reset each time there is a new emperor...
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christopherj
3 Messages
4 months ago
+1 to the poster above who recommended a class action lawsuit. will be looking into this.
0
kfreestone33
8 Messages
4 months ago
They don't care about their customers requests. Believe me. Been with them a few years now. Only reason I am still with them is because I invested a lot in the hardware and can't really afford to move to someone else.
I've seen "requests" get passed on to DEVs that have seen no action in over 3 years. They either don't have the resources they claim or they just don't care what we want.
0
jrhvictorysimplisafe
2 Messages
4 months ago
Last I read you had said this would become available in the spring well it’s actually 70° in upstate New York so I think spring is here is your feature here for multiple users
2
zfdemorest
1 Message
3 months ago
This is a required feature. Even more disappointing than not having 24/7 video from the outdoor camera.
0
smokemanayunk
2 Messages
3 months ago
Hello there! This is actually a deal breaker for me. I asked specifically about this when I ordered my system for my business and the sales guy said we could do this. Now I find out we can't.
Equally worse, is ANYONE can just press the AWAY button, no pin required. So I never know who was responsible for setting the alarm that night.
You guys are so close to destroying ADT in the business realm, but I am afraid I have to go back to them.
Please let me know if you have an accurate expected date?
2
0
aldonunston
4 Messages
3 months ago
New to the community and have opinions.
Mostly interested right now in engaging SS early adoption and early exposure. I'd love the opportunity to use and give feedback on early versions of products or processes.
Multiple users is something I'd use for business and personal.
Thanks
0
christopherj
3 Messages
3 months ago
Imagine if the same company that told us this feature would be ready by spring was also responsible for ensuring the police could arrive at your house during an emergency.
0
lFBerti
3 Messages
3 months ago
Amazingly frustrating…this thread goes back to 2019…I hope that they promised for the Spring 2024 not 2026….😤😤😤
0
aldonunston
4 Messages
3 months ago
Yeah,
Fortunately I don't have the scars and scales from SS, so here's a fresh batch of new meat for the SS machine to devour ... or a fresh set of eyes and perspective.
I'd like to think the latter and
1) If a person has the requirement to know who enabled the alarm, they have the requirement. It may or may not pay off when push comes to shove and they actually need to be able to say "person A" enabled the alarm.
2) If a bunch of people ask for a new capability and SS says "yep, we're on it" and never delivers, well that says something.
0
wesleyjake
7 Messages
3 months ago
It is surprising that you can't add a spouse as a user. You need to share credentials. Is something happens to one spouse or they are not available the other spouse let's say forgets a password or needs to get in they will not be able to because the dual authentication is tied to the account holders phone? This actually could make this less secure.
Food for thought. As other systems have the ability to not only have family members have access but also you can give them their own secure disalarm word that is easier to remember for them. Also you create secure shut off codes temporarily for say someone watching a pet.
Love the system in general. Cameras are amazing. Please consider some of these essential household security options mentioned above.
😁
3
0
ian44
2 Messages
2 months ago
As someone who has two SimpliSafe systems at different locations, I hope you are making this feature such that I can provision users for one property versus another. In order to make sure that someone from property A does not have access to cameras from property B, I have to have two separate logins. (I give one login to people at property A and a separate login to people at property B).
This means that I have to log out of account A and log back into account B in the mobile app every time I need to see one property versus the other. It's really frustrating and I am likely going to switch to another system unless this gets addressed.
0
dczubacki
64 Messages
2 months ago
Just curious as to what the status of this is.
2
cmpapantonakis
1 Message
1 month ago
Are there any updates to when this will be rolled out? ETA?
2
0
marksidell
3 Messages
26 days ago
Which Spring would that be?
0
marksidell
3 Messages
26 days ago
Which Spring would that be?
3
0