‎Add multiple users to the app | SimpliSafe Support Home
 
wesleyjake's profile

Monday, April 29th, 2024 12:23 AM

Closed

Add multiple users to the app

It is surprising that you can't add a spouse as a user. You need to share credentials. Is something happens to one spouse or they are not available the other spouse let's say forgets a password or  needs to get in they will not be able to because the dual authentication is tied to the account holders phone? This actually could make this less secure. 

Food for thought. As other systems have the ability to not only have family members have access but also you can give them their own secure disalarm word that is easier to remember for them. Also you create secure shut off codes temporarily for say someone watching a pet. 

Love the system in general. Cameras are amazing. Please consider some of these essential household security options mentioned above. 

😁

This conversation has been merged. Please refer the main conversation:

Multi-User Accounts

Community Admin

 • 

3K Messages

2 months ago

Hi @wesleyjake, 

Our dev team is currently working on a multi-user account feature for the SimpliSafe mobile app so you will not need to share login credentials. Once this feature is ready to roll out, we will update the Community!

But in the meantime, do you have Multi-Factor Authentication (MFA) set up? With MFA, you can register multiple phone numbers to your account, so when your wife logs into your SimpliSafe account, the confirmation code will go to her phone instead of yours. If you visit this article in our Help Center, we list the steps for setting up MFA.

7 Messages

Thanks Emily, the second phone number will be helpful in the meantime. Appreciate that quick response. I'll be sure to add my spouse's number as well. Cheers.

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