‎Closing your account | SimpliSafe Support Home
 
R

Wednesday, July 14th, 2021 12:16 AM

Closing your account

Good luck if you sign up for monitoring. The only way to cancel is to call customer service. I have been waiting on the line 1 hour and 48 minutes so far. They make it impossible to cancel.

Advocate

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113 Messages

3 years ago

It's actually easy once you speak with someone.  Calling in is for security- you don't want someone getting your phone, cancelling service in the app and then breaking into your home.  Unfortunately the wait times have been excessive lately.

Captain

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5.8K Messages

3 years ago

Sadly, it appears SS is back where it started with long wait times, especially the excellent results they had earlier this year to answer calls in seconds.

Working for a medical device company for many years, there was a built in metric between installation of devices and calls. Once the metric (hold times among others, like one call fix rates) were exceeded, there was a 30 day clock started on installations.  If not addressed, installs stopped and sales, service etc didn't get paid their monthly bonuses. Amazingly, for some reason, support center rarely exceeded the 10 minute metric. BTW, bonuses went the other way too with the support center and operations.

SS, you should try it. Works well.

1 Message

18 days ago

what is number to call to cancel my account??

Community Admin

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2.6K Messages

@stan7a8ef4​ You can give us a call at 1-800-203-1543. And please be sure to have your Safe Word ready, as our agents will need you to verbally confirm it before making any changes to your account.

1 Message

And I'm having the opposite experience.  I'm certain I cancelled my service 2 years ago, and missed checking.  Now I'm calling back to cancel, and they can't do it unless I give them the serial number off a camera, that hasn't been online in over 2 years (nope don't have it).  I request a supervisor, and had to wait 10 minutes, and all they keep asking me is for the email address.  

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