‎Whats going on with the smart lock | SimpliSafe Support Home
 
onevw's profile

Sunday, October 20th, 2024 12:22 PM

Whats going on with the smart lock

Are all the users with door lock problems dealing with software issues or install problems?

Is this issue seen by Simplisafe as a customer induced issue so they are not fixing this. 

And no mechanical bypass to the digital use of the look. This is a real deal breaker for me.

Captain

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6.2K Messages

2 months ago

@onevw My doorlock is working fine. Had an issue about a year ago but support was able to trouble shoot with me and all is fine.  I contacted 3 others (small group I know) and no issues reported. Also, if you mean by "no mechanical bypass" unlocking it or locking it by hand, that works too.  Are you posting about the original lock or the new series 2 lock?

(edited)

2 Messages

20 days ago

I’m also having smart lock issues:

-I get terrible battery life. I replace them every three months or so. 

- they don’t seem to update or calibrate even after contacting Simplisafe directly and walking though the process with one of the techs. 
-they stop working unexpectedly. Last night I got locked out of my house without warning. (I stay pretty on top of things with all the battery changing, it wasn’t a battery issue just something wrong with the system itself) A Simplisafe person couldn’t help me over the phone and I had to call a locksmith.  I’m going to switch to Ring. 

Community Admin

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776 Messages

@Kwill How far away is the Base Station from the Smart Lock? Are there any thick walls or heavy appliances between the two? This type of interference between the Base Station and Smart Lock can cause the Smart Lock's batteries to deplete faster, as it needs to work harder to maintain its connection to the Base Station. 

 

Moving the Base Station a little closer to the Smart Lock, or moving it to a more central area where there is less interference between the two devices can help maximize the Smart Lock's battery and prevent any lockouts. 

 

And have you checked out the Calibrating the Smart Lock article in our Help Center? It will take you through multiple different troubleshooting steps to help successfully calibrate the lock.

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