Using Your System
Account & Billing
Monday, November 14th, 2022 1:59 AM
Why is the base station light red
2 months ago
1 year ago
The red light on the Base Station indicates that an alarm was recently triggered on your system. To clear this out, you can dismiss the notification on the Keypad or SimpliSafe app - or disarm/rearm your system to reset the alarm state.
You can learn more about the light status for Base Station here.
Let me know if that helps, or if you need anything else.
11 months ago
Dismissed notification. BS still red. Fix this bug !
Have you tried disarming and then rearming your system? That should clear out the red status light color on your Base Station, too.
Having the same issue. We dismissed the notification and have armed and disarmed the system everyday for over a week now and it's still red.
5 months ago
@irfan527 I would then reset the Base Station to clear out the red light. You can do this by taking the following steps:
same problem; system reset worked when nothing else did
please request your engineers to address this via firmware update
4 months ago
Light slow flashing red. Had a warning the last the system was operating on backup power because of a low battery. Changed batteries in base unit, changed batteries in hand held keypad. Still slow flashing red. Armed and disarmed the unit… still flashing red. Help!
@sawindel1 A slow red pulse means that there is a minor system error. If you look at your Keypad, it will tell you what the error is. Once resolved, the light will stop flashing.
In the keypad, turn the base station light off option. The turn it on. That fixes this.