Why is the base station light red

Hi @stephenbartlettus​, 

Have you tried disarming and then rearming your system? That should clear out the red status light color on your Base Station, too.

Having the same issue. We dismissed the notification and have armed and disarmed the system everyday for over a week now and it's still red. 

@irfan527​ I would then reset the Base Station to clear out the red light. You can do this by taking the following steps:

1. Unplug the power cord from the Base Station, and use a Phillips Head screwdriver to remove the screw below the plug
2. Remove the bottom cover and remove one battery from the Base Station
3. Wait 30 seconds
4. Reassemble the Base Station by inserting the battery, cover, and the power cord
5. When powered up after the reset, the Base Station will say "Welcome to SimpliSafe"

same problem; system reset worked when nothing else did

please request your engineers to address this via firmware update

@sawindel1​ A slow red pulse means that there is a minor system error. If you look at your Keypad, it will tell you what the error is. Once resolved, the light will stop flashing.

In the keypad, turn the base station light off option. The turn it on. That fixes this.