Why Does my Base Station Have a Red Light?

The Base Station can pulse red for two different reasons. Depending on the length of the pulse or the timing between it, it can mean different things.

Slow Pulse, with 8-10 seconds between each pulse

This indicates that there is a minor system error, such as radio interference. You can check the Keypad for more details. To resolve the red light, you will want to address the system error that’s occurring. 

Continuous Pulse for 1-2 minutes, followed by Solid Red Light

If you are seeing a continuous pulse for 1-2 minutes, this indicates that there was a recent alarm. After 1-2 minutes the Base Station will turn to a solid red light to alert you to the recent alarm. You can check the Keypad or the SimpliSafe® Mobile App for more details. 

Clearing the Keypad Warning and Red Light

First, set your system to Off Mode using the Keypad or SimpliSafe® Mobile App. Then on the Keypad, use the right arrow to click towards the warning symbol, then select clear to clear the warning message. This should clear the error displayed on the Keypad and reset the light for your Base Station.

If the red light persists, power cycle the Base Station by following the steps in this video:

Further Troubleshooting

If the red light on your Base Station does not clear, this may indicate that another error is occurring with your system. Use the arrows on your Keypad to scroll through the notifications on your Keypad for additional details. If there are no notifications, or resolving them still does not clear the red light on the Base Station, please contact our Support team for additional assistance.