4 Messages
Secret Alerts stopped
In the last day, secret alert push notifications simply stopped working.
On the web site I can set Secret Alerts for door sensors. In the iOS app I only see "Disabled" or when it is set via the web site it says "Undefined" in the app for the "Off Alarm Mode" - obviously something is confused. SMS also doesn't work. The app is "allowed" to receive push notes from the OS.
Couple this with the fact that I can't update the base station from 2.14.10 to the latest 2.15.x
Base station: 2.14.10
Keypad 2.12.2
Wifi On and connected
It should be noted that the camera still sends motion push notifications - I suspect because it handles these itself since it's got it's own WiFi connection.
emily_s
Community Admin
•
3.3K Messages
6 months ago
Hi @4k_john,
Did your monitoring plan change recently? Secret Alerts and SMS notifications for non-alarm events are only available with the Self Monitoring with Camera Recordings or Fast Protect™ monitoring plans. If your plan changed, Secret Alerts and SMS notifications would no longer be available. To learn more about what each monitoring plan offers, check out this guide in our Help Center.
Regarding your Base Station's firmware, do you see any error message when you try to download the latest version? I just pushed the update to your system again, if you run into an issue when downloading this firmware, please let me know!
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