14 Messages
Secret Alerts = No Chime?
I figured out how to set up secret alerts so I can see when my doors open and close when the system is disarmed. However the chime stopped playing. Do the secret alerts cancel out the chime or is it a coincidence and my system is glitching?
Official Response
davey_d
Community Admin
•
5.7K Messages
3 years ago
Hi @TheRealLeoH ,
Yes, the Secret Alert is just that - secret. It's meant for a situation where you don't want an intruder to know that the door is guarded. For example, if you want to keep your kids out of your liquor cabinet or gun safe, or a specific room in the house.
So unfortunately yes, when Secret Alerts are enabled, the chime for that sensor is disabled as well.
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late_for_supper
1 Message
3 years ago
How do I get a chime sort of alert without the text? That way I notice door or kitchen chime that lets me know someone is there.
I want text for other reasons, not movement in my kitchen or front door.
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worthing
757 Messages
3 years ago
@davey_d commented earlier in this thread:
It's also worth noting, in case someone doesn't realize this, that when secret alert is enabled it also doesn't trigger an alarm or notify the monitoring center. In short, with secret alert enabled, all functionality is disabled EXCEPT for the notification that only you receive when the sensor is triggered.
If you have a door where you want secret alert (because you always want a notice when that door opens no matter what) AND you want an alarm to trigger on that door if it opens when the alarm is set then you need two physical sensors. One would be set to Secret Alert and the other would not be set to Secret Alert.
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yawdroj
3 Messages
2 years ago
I just learned yesterday that any sensor set to secret alert will not chime when it is opened. I wish there was a way to have both - so that I hear the chime when I'm in the house but get a text when I'm not (for example, if I'm working in the yard but the alarm isn't on). It's nice to know when people are coming and going when I'm not in earshot of the chime. Here's one vote for adding that option.
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ssuri03
5 Messages
1 year ago
it has been 2 years, do we have any update to alleviate this problem and fix the feature from SimpliSafe?
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504ever
1 Message
3 months ago
They mentioned above a workaround would be two sensors on the door. One setup for chime and one for secret notification.
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