2 Messages
Secret alert- triggers camera?
We had a dif't alarm company prior to moving that would show door opening/closing in the timeline. Sounds like the only option with SS is to setup a secret alert. When I tried this, it triggers the camera to record. I would rather this doesn't happen. Is this the expected behavior? Can I shut this off for a secret alert? Thanks.
sevensiamesecats
2.2K Messages
6 years ago
The secret alert won't show when the door closes.
Why do you care that the camera records?
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captain11
Captain
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6.4K Messages
6 years ago
Please excuse the sarcasm in the following as its for Simplisafe....
@jonkaterba , good point and you can easily make your suggestion on this feature change by heading over to the "Suggestions Box" at the Customer Resource Center and submit it to SS there. Easy for customers, easy for Simplisafe, to read in one area, respond and provide status! Just one of the many tools available for customers and SS associates alike to enhance the overall experience of Simplisafe!.......a long time waiting and still counting SS.
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sevensiamesecats
2.2K Messages
6 years ago
I'm pretty sure you can set the camera to be recording "all the time" (known as the "pre-roll" feature), which should do away with the shutter noise.
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kenguz
3 Messages
2 years ago
What if the camera is somewhere else, unrelated to the secret alert? I don't need the recording of an empty room.
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Wuebber60
1 Message
2 years ago
Secret alarms drain the camera battery?
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jtroderick
1 Message
2 years ago
I also would strongly prefer to not capture video on a secret alert. The placement of my cameras have nothing to do with the devices I'm using for secret alerts. Just seems like a waste of resources to record multiple videos from completely unrelated locations. I understand they are treated as alarms, but that doesn't make a ton of sense to me. They don't trip the system alarm and are meant to be subtle, so at the very least an option to either record or not record would make more sense.
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mirach9320
1 Message
1 year ago
I agree 100% ...in my case the secret alert sensor is tied to a relay that is part of my gate vehicle magnetic sensor that sends me a push notification on my phone anytime a car pulls up to my gate...there is absolutely no reason for a camera 400' away in the house to activate and record anything...we need a way to stop secret alerts from activating specific cameras.
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eriecaptain
1 Message
1 year ago
I agree we should have the choice
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justinvanarsdall
1 Message
1 year ago
I also agree.
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bbwilliams
1 Message
2 months ago
+1 to this post. The secret alert for a door sensor is helpful to know that someone's arrived - but I don't need the cameras to come on. Would appreciate a setting in camera controls to disable activation upon a secret alert.
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