Persistant Power outage alarm

@simplisafe_admin​ 

Good evening,  I'm having the same problem.  "There is a power Outage"  "Plugin base station to avoid service interruption" I removed and reinstalled the batteries to reset my system.  I still have the message.  I replaced the batteries.  Still have the message.  I pulled down on the screen to check the system status.  Still have the message.  I also selected the two-cycle arrows on the top right side of the app.  It shows devices Online.  Battery Levels Good.  But Base Station is listed under Battery Power.  It's plugged in!

Hi @jeffbender59​, 

Have you tried pulling down on the home screen of the SimpliSafe mobile app? This will gather the latest status from your system and should clear the power outage notification you see. If that does not remove the notification from your app, I would try moving your Base Station and plugging it into another outlet. 

This is a known issue with this equipment. It's ridiculous.  Many are reporting it and you keep asking if we pulled the app screen. Are you kidding? How ridiculous. 

I am having the same issue 

Hi @joejeeps, 

I see that you have already contacted our Support team and they have sent you a new Base Station. If this error continues to occur, please let us know in this thread! 

Hi @bvdh​, 

Have you pulled down the screen on the SimpliSafe mobile app? Doing this will gather the latest status from your system and should remove this message. If it does not go away, I would try plugging the Base Station into a new outlet.

I am having this same issue. Just received the recent update before this started. I've tried another electrical outlet, removed one battery for 30 seconds, pulled down the screen to refresh numerous times. Other than this irritating message the system appears to be performing correctly. If this is a known issue just say so.

 I too am having this problem but I'm curious why some people think this is a hardware issue even with others suddenly complaining about the same issue. Mine started yesterday after I actually had a power outage from about 4 am until about noon but the system never registered being powered by the pole again.  I've also tried other outlets and will try pulling the batteries tonight but with all the comments on the forums with the same complaint, I have little hope it will help. That said, this is to Simplisafe support ....how can you think this is hardware based problem with so many sudden reports of this problem? Have you even thought this could be a software issue? Especially since you recently pushed out an update and this started shortly after that update! 

@ChristinaC​ To clear out this error message on your app, I recommend following these steps:

1. Unplug the Base Station's power cord - either from the wall or from the Base Station itself
2. Keep it unplugged for at least 60 seconds, or until your Timeline shows a "Power Outage" message
3. Plug the Base Station back in
4. After 60 seconds, a "Power Restored" message will appear in the Timeline and the power outage message should no longer be in your app