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Thursday, December 3rd, 2020 8:24 PM

Persistant Power outage alarm

I programmed my new alarm system at a different location, unplugged it and transported it.  I obviously got the notification of a power outage since I unplugged it, but even though it's powered up and installed, the "There is a power outage" notification still is present in the app.  Any ideas on how to clear that?  Thanks!

Community Admin

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520 Messages

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10 Points

3 years ago

Hi @ambitionisme,

In order to update that message in the app, we'll need to make sure to pull the latest status information from the base station. To do that, simply pull down on the screen to check the system status. At that point, the app should then update showing that "Everything is OK" assuming the base is receiving power from its power cord.

SimpliSafe Social Team
SimpliSafe Home Security

2 Messages

@simplisafe_admin​ 

Good evening,  I'm having the same problem.  "There is a power Outage"  "Plugin base station to avoid service interruption" I removed and reinstalled the batteries to reset my system.  I still have the message.  I replaced the batteries.  Still have the message.  I pulled down on the screen to check the system status.  Still have the message.  I also selected the two-cycle arrows on the top right side of the app.  It shows devices Online.  Battery Levels Good.  But Base Station is listed under Battery Power.  It's plugged in!

2 Messages

1 year ago

My SimpliSafe base station keeps on going red even though we haven't had any power outages. I keep refreshing the app, too, but it continues to say there is a power outage even though it is plugged in. 

1 Message

11 months ago

Any response on this from SimpliSafe as I am having the same problem?

Community Admin

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2.4K Messages

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10 Points

Hi @jeffbender59​, 

Have you tried pulling down on the home screen of the SimpliSafe mobile app? This will gather the latest status from your system and should clear the power outage notification you see. If that does not remove the notification from your app, I would try moving your Base Station and plugging it into another outlet. 

2 Messages

This is a known issue with this equipment. It's ridiculous.  Many are reporting it and you keep asking if we pulled the app screen. Are you kidding? How ridiculous. 

1 Message

11 months ago

I have the exact same problem.

My base station is running on power from the wall. I verified this by removing the batteries and plugging it back in. It works fine, but the message remains.

This is a software/firmware issue.

1 Message

I am having the same issue 

Community Admin

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2.4K Messages

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10 Points

Hi @joejeeps, 

I see that you have already contacted our Support team and they have sent you a new Base Station. If this error continues to occur, please let us know in this thread! 

Community Admin

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2.4K Messages

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10 Points

Hi @bvdh​, 

Have you pulled down the screen on the SimpliSafe mobile app? Doing this will gather the latest status from your system and should remove this message. If it does not go away, I would try plugging the Base Station into a new outlet.

1 Message

I am having this same issue. Just received the recent update before this started. I've tried another electrical outlet, removed one battery for 30 seconds, pulled down the screen to refresh numerous times. Other than this irritating message the system appears to be performing correctly. If this is a known issue just say so.

7 Messages

 I too am having this problem but I'm curious why some people think this is a hardware issue even with others suddenly complaining about the same issue. Mine started yesterday after I actually had a power outage from about 4 am until about noon but the system never registered being powered by the pole again.  I've also tried other outlets and will try pulling the batteries tonight but with all the comments on the forums with the same complaint, I have little hope it will help. That said, this is to Simplisafe support ....how can you think this is hardware based problem with so many sudden reports of this problem? Have you even thought this could be a software issue? Especially since you recently pushed out an update and this started shortly after that update! 

2 Messages

4 months ago

I am having the same issue!

2 Messages

4 months ago

I am having the same issue!

Community Admin

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2.4K Messages

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10 Points

@ChristinaC​ To clear out this error message on your app, I recommend following these steps:

  1. Unplug the Base Station's power cord - either from the wall or from the Base Station itself
  2. Keep it unplugged for at least 60 seconds, or until your Timeline shows a "Power Outage" message
  3. Plug the Base Station back in
  4. After 60 seconds, a "Power Restored" message will appear in the Timeline and the power outage message should no longer be in your app
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