1 Message
No Link to Dispatcher
No link to dispatch center is advertised to anyone within earshot. If I turn down the volume I can’t hear alerts like a sensor is open when I am arming the alarm & it will go off when the countdown is done. I chatted with someone who assured me I would still hear which sensor is triggered if the volume is down but that’s not the case. A waste of 2 hours & $330. If this is how you guys force customers into a contract I’ll just find a less shady company.
Official Response
davey_d
Community Admin
•
5.7K Messages
3 years ago
Hi @tabithajbasye
Sorry to hear about the miscommunication there. At this time, the Base Station does not announce a sensor by name when it is triggered. When your system is off, you'll get a chime. And when your system is armed in Home or Away, a triggered sensor will set off an alarm - but no voice prompt.
And as for that "No Link to Dispatch" message - if you're not subscribed, but still have your system connected to the app, that message means that your Base Station has been disconnected from your WiFi. The warning will only happen when your system is disarmed.
I would suggest moving your Base Station (the tower) closer to your WiFi router so that it has a better time linking up.
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worthing
760 Messages
3 years ago
@davey_d
Per https://support.simplisafe.com/hc/en-us/articles/360029765451-No-Link-to-Dispatcher-Warning-Gen-3-SimpliSafe- it sounds like that error could mean no Wi-Fi OR no cellular connection. Are you right or is the support article right?
Does that audio clip sound if either connection is unavailable or only if both are unavailble? So if WiFi is up but cellular is down, does the error still sound?
Also is it possible this error would sound if say, the base had station had an old 2G module and couldn't make a cellular connection because the 2g network has been shut off?
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lance843
1.1K Messages
2 years ago
You either lost signal from cellular or wifi and the system can't communicate with the monitoring company or you are not paying for monitoring and it will say that all the time
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gpayne_2
5 Messages
2 years ago
I have the "Disconnected to dispatch center" error now as well. It started when I was made to update my cellular module. Not good business practice guys! And of course it announces this message in the middle of the night.
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alan66c6a2
1 Message
9 months ago
I have the "no link to dispatch" error. Despite numerous attempts to reset the base station it will not link up.
Upon calling customer service I finally got to speak with someone who's English I could not understand.
I was thinking about upgrading my old gen 1 unit, but since I'm still being charged for essentially no service I'm rethinking and will probably go with a different company.
I really don't get it, you guys used to have excellent customer service.
Something went wrong......
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shuttland
1 Message
3 months ago
tower is flashing and message No link to dispatcher
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stevenwaynerobertson
7 Messages
11 days ago
"A No Link to Dispatcher warning means that the Base Station has lost its WiFi"
This isn't always true. I can look at my router traffic and the Simplisafe unit is connected to the internet, which explains why resetting the unit doesn't work. The problem is that sometimes SIMPLISAFE servers lose THEIR connection to the internet and hundreds of thousands (or more) units suddenly start chiming out in loneliness. There is NOTHING the customer can do to fix this, but none of the Simplisafe techs are made aware of this issue, so they have us all go down the line of useless tasks to do like resetting the base, or moving it, waiting on hold, etc, blaming the problem on the customer side. Not surprisingly, the online chat and phone numbers get swamped with people waiting in queue to waste their time performing similar useless troubleshooting procedures when this happens, but the problem lies with a server at some cloud data center somewhere. After my first goat rope at the Simplisafe rodeo and learning this by doing my own network engineering, I fix the problem by.... DOING NOTHING. When the Simplisafe servers get reconnected to the internet, the problem resolves itself. I'm not saying this is always the case, sometimes it is on the customers side... but if your system has been working fine for years and suddenly doesn't, and when you try to get help there is a huge wait because everybody else is presumably having the same problem, what are the odds that EVERYBODY is having the same problem on THEIR side? They aren't. Sometimes the best thing to do is nothing and wait for the data center to fix THEIR problem with the internet.
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