‎No Link to Dispatcher | SimpliSafe Support Home
 
tabithajbasye's profile

Thursday, March 3rd, 2022 3:17 PM

No Link to Dispatcher

No link to dispatch center is advertised to anyone within earshot.  If I turn down the volume I can’t hear alerts like a sensor is open when I am arming the alarm & it will go off when the countdown is done.  I chatted with someone who assured me I would still hear which sensor is triggered if the volume is down but that’s not the case.  A waste of 2 hours & $330.  If this is how you guys force customers into a contract I’ll just find a less shady company.

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Official Response

Community Admin

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5.5K Messages

2 years ago

Hi @tabithajbasye 

Sorry to hear about the miscommunication there. At this time, the Base Station does not announce a sensor by name when it is triggered. When your system is off, you'll get a chime. And when your system is armed in Home or Away, a triggered sensor will set off an alarm - but no voice prompt.


And as for that "No Link to Dispatch" message - if you're not subscribed, but still have your system connected to the app, that message means that your Base Station has been disconnected from your WiFi. The warning will only happen when your system is disarmed.

I would suggest moving your Base Station (the tower) closer to your WiFi router so that it has a better time linking up.

(edited)

1 Message

@davey_d​ hi there I got this error message tonight and I did what you recommended…I moved the base station closer to my Wi-Fi router and now it works just fine, thank you!

3 Messages

@davey_d​ no that does not work. My base station is 3 foot away from my router and still continues to do this. And I have done the resetting the base station process multiple times. This system is constant issues. Would not recommend as it is a complete waste of money. 

This reply has been converted into a post

Advocate

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697 Messages

2 years ago

@davey_d 

Per https://support.simplisafe.com/hc/en-us/articles/360029765451-No-Link-to-Dispatcher-Warning-Gen-3-SimpliSafe- it sounds like that error could mean no Wi-Fi OR no cellular connection. Are you right or is the support article right?

Does that audio clip sound if either connection is unavailable or only if both are unavailble? So if WiFi is up but cellular is down, does the error still sound?

Also is it possible this error would sound if say, the base had station had an old 2G module and couldn't make a cellular connection because the 2g network has been shut off?

2 Messages

Out of nowhere the base station began flashing blue and the keypad showed no link to dispatcher.  My internet and wifi worked for other devices.  I thought about either restarting my modem/gateway or resetting the base station.  Instead I armed the system from the keypad to away, and after it was armed, I immediately disarmed it.  The base station stopped flashing blue and returned to its normal state, and the message of No link to dispatcher disappeared from the keypad.  Go figure!!!

Advocate

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973 Messages

1 year ago

You either lost signal from cellular or wifi and the system can't communicate with the monitoring company or you are not paying for monitoring and it will say that all the time

5 Messages

1 year ago

I have the "Disconnected to dispatch center" error now as well.  It started when I was made to update my cellular module.  Not good business practice guys!  And of course it announces this message in the middle of the night.

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Community Admin

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2.8K Messages

@gpayne_2​ the "No Link to Dispatch" message means that your Base Station isn't connected to Wi-Fi or a cellular backup. You mention that you just replaced your Cellular Module; I would check the module to make sure it has been installed properly. We have a video detailing how to install it in our Help Center.

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