Base station beeping/cannot get help from company

Has anyone had any luck getting assistance with a defective base station? Our base station has been going off beeping at random times over the past several months. We have called and gone through an hour plus troubleshooting session each time. Both times, the system eventually stopped beeping, so Simplisafe considers it fixed. Then it begins beeping again, waking up our daughter the  middle of the night. 

It happened again! I chatted with an associate who wanted me to go through the troubleshooting process again. We don't want to as the base station is clearly broken and we'd like a new one. 

Any suggestions on reaching a supervisor or another solution? We don't want to switch companies but we are close to doing so.

Thanks for any thoughts.