2 Messages
Keypad going off unexpectedly
When alarming for home mode, alarm has began beeping asking for a PIN. I thought it was simply time to change batteries. After that, still same issue. Does my keypad need replaced. Does the tower need upgraded? I’ve never experienced an alarm going off for alarming the house before bedtime.
Official Solution
davey_d
Community Admin
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5.6K Messages
2 years ago
Hi @philgreen296,
If the Keypad is beeping and asking for a PIN, that can only mean that a sensor has been tripped.
Is your Exit Delay for Home Mode set to a short time, or even zero seconds? Once your system is armed, opening an Entry Sensor will trigger the alarm. So if you intend to exit your home while setting the system to Home Mode, you'll want to open the door first. That Entry Sensor won't be able to trigger an alarm until it's closed again, so you can safely leave.
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philgreen296
2 Messages
2 years ago
I hope I'm not duplicating a rely but after hitting F5 on the computer the other message isn't showing. I have my alarm system set to give me a minute to exit. THis isn't what is causing my system to act up. That is the 'AWAY' setting to alarm with the door closed, and then exit.
I'm having a new problem when I want to set the alarm to 'HOME" and simply alarm the house for me to go to bed. Previously I hit that button and that took care of it. The tower would let me know the home was armed. But hitting this button now it automatically starts beeping and asking for a PIN. ALL my windows/doors are closed and locked to prevent the system thinking something was left open
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meicalnissyen
1 Message
8 months ago
When setting up all the bits, the keypad kept turning itself off.
Lottsa restarts and backtracking, particularly with the cameras.
Went online to learn more, found many references to the issue.
Tried the live chat form of support.
Tech told me system is all good to go.
Used the 800 number to shut off the external monitoring service, last thing I need is bills from the county for false alarms.
Proly try to return the pile of junk later today, no value at all in a system that you don't trust to simply stay turned on.
My system was ordered on Black Friday and shipped from the returns center in Memphis so, proly got someone elses refund anyway.
Wish the turd in live chat had just replaced the bad keypad...
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adholmes84
1 Message
2 months ago
I just received my Simplisafe home security system today. I set everything up without any issues. So far the only problem I'm experiencing is that my keypad keeps chirping and asking for the PIN every time I set it to home. I've tried to trouble shoot this but unsure of how to proceed from this point. Any help would be greatly appreciated.
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