Cellular Module Installation (Gen 3 SimpliSafe®)
Updated
If your Base Station has a 2G cellular module, it is now obsolete as carriers are in the process of taking their 2G networks offline. As of February 26, 2025, your system no longer has the ability to communicate with our professional monitoring center. You may still use your system as a local alarm, but will not receive emergency dispatch services even if your system is armed and an alarm is triggered.
| Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe® system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe®. You can learn more about the differences between the two systems on our Help Center. |
Before Getting Started
You’ll need to connect your SimpliSafe® System to Wi-Fi. You will need a Wi-Fi connection either through your home network or a mobile hotspot to update the software for your system.
You can connect to Wi-Fi using the SimpliSafe® Mobile App, or by using your Keypad.
Using the SimpliSafe® App
Open the SimpliSafe® App on your phone or tablet
Choose My System from the navigation bar at the bottom of the App
Next, select Base Station Settings
Tap on ‘WiFi Network’
Your device will automatically begin scanning for available networks - so ensure that your Wi-Fi network is discoverable!
Choose your Wi-Fi network from the list of available networks
Enter the password for your Wi-Fi network
Tap Connect
Using the Keypad
Press the "Menu" button on your Keypad and enter your 4-digit Master PIN when prompted.
Navigate to System Settings and select it by pressing the right arrow.
Navigate to Wi-Fi and select it. After a few moments, your Keypad will display a list of available networks.
Scroll to the network you'd like to connect to and press the right arrow to select it.
Enter your network password. The Base Station will attempt to connect to the network and the Keypad will notify you of the result.
If unsuccessful, you will be asked to verify your password by re-entering it.
Once connected, you’ll need to update the software for your SimpliSafe® System. You can manually check for updates using your system’s Keypad.
Press Menu on your Keypad
Enter your Primary PIN
Scroll and select System Settings
Use the right arrow to choose Check for Updates
After those steps have been completed, you’ll need a Phillips head screwdriver to proceed with the cellular module installation. The video and guided flow below can help walk you through this process, breaking it down into easy-to-follow steps.