7 Messages
Base Station Wifi troubles
Hey guys, just got my system the other day and I'm in the process of setting it up.
So far I've actually set everything up successfully EXCEPT I can't get my base station to connect to wifi. It won't pick up my wifi network despite having a 2ghz band and a 5ghz band. It's only about a room over, and my simpli safe camera is sitting right next to the base station and detects the wifi fine and works perfect. My base station IS picking up a wifi name that isn't mine though, which is weird considering if it's a neighbors it's picking up wifi that's farther away.
I was just hoping someone could suggest something. I'd like to have it on wifi rather than just relying on the cell signal. I could move the base station to the room with the router and try connecting, but that room is towards the back of the house and I'm afraid it might not hold the signal with any of the devices towards the front of the house. The spot it's in right now is the middle of the house, and like I said the camera next to it isn't having any wifi problems.
Any help is appreciated!
So far I've actually set everything up successfully EXCEPT I can't get my base station to connect to wifi. It won't pick up my wifi network despite having a 2ghz band and a 5ghz band. It's only about a room over, and my simpli safe camera is sitting right next to the base station and detects the wifi fine and works perfect. My base station IS picking up a wifi name that isn't mine though, which is weird considering if it's a neighbors it's picking up wifi that's farther away.
I was just hoping someone could suggest something. I'd like to have it on wifi rather than just relying on the cell signal. I could move the base station to the room with the router and try connecting, but that room is towards the back of the house and I'm afraid it might not hold the signal with any of the devices towards the front of the house. The spot it's in right now is the middle of the house, and like I said the camera next to it isn't having any wifi problems.
Any help is appreciated!
sunny_c
272 Messages
6 years ago
One of the updates allows the Base Station to connect to networks with an SSID of up to 32 characters!
Lee
SimpliSafe Home Security
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general_kaos
764 Messages
6 years ago
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rmirand9
1 Message
6 years ago
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sevensiamesecats
2.2K Messages
6 years ago
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ehscarborough
1 Message
6 years ago
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davey_d
Community Admin
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5.6K Messages
6 years ago
That just means that there has been a recent alarm (perhaps because you've been testing it?). While in the default screen, press the right of your Keypad to view the Notifications, and press the right again to clear.
Johnny M.
SimpliSafe Home Security
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donnavee
1 Message
6 years ago
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davey_d
Community Admin
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5.6K Messages
6 years ago
Thanks for checking in. From your account info, I see that you might have already called in again to get the issue resolved. Were you able to figure out why the Base Station couldn't find your CenturyLink SSID?
From what you've mentioned, the SSID may have been hidden, or may have been broadcasting only in the 5GHz band (SimpliSafe can support only the 2.4GHz band).
Let us know if you need more help!
Johnny M.
SimpliSafe Home Security
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leears
1 Message
6 years ago
SSID length still is an issue, at least for showing the SSID in the keypad's wifi menu. My main SSID (17 chars) shows up in the list, but my IoT SSID (19 chars) does not show up. I can select "OTHER" and type the SSID in manually and the system joins fine.
Password length is still an issue. The system will not accept passwords greater than 31 characters--like, the 32nd character cannot be entered. I have shortened my IoT SSID password to fit, but that's a disappointing limitation.
Other than those two annoyances, I had no issues getting the system joined to my unifi-based WLAN.
edited to add - the SSID is not hidden and simplisafe is the only device on the WLAN that behaves this way.
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samspano4
13 Messages
6 years ago
In brief...... we change password, call cable company make sure there no MAC address block, firmware blocks etc, they reset modium, I change out SS keypad and base station with replacements they sent, numbest reset on your keypad and base.
all our iPads,laptops, iPhones, door lock, nest thermostat , and including SS camera are on WiFi with no issues.
I did notice that the keypad show my WiFi name even with a full single strength in the list of WiFi's. But will not connect.
WiFi name 10 letters and password 9 letters
Also if I turn on my hotspot it connects to my iPhone, but if I go to system settings on your keypad then diagnostics, then WiFi even thou imy iPhone showing connection to the hot spot on my iPhone it said no WiFi connection in diagnostics ?
PLEASE HELP ME! PLEAS HELP ME!
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samspano4
13 Messages
6 years ago
In brief...... we change password, call cable company make sure there no MAC address block, firmware blocks etc, they reset modium, I change out SS keypad and base station with replacements they sent, numbest reset on your keypad and base.
all our iPads,laptops, iPhones, door lock, nest thermostat , and including SS camera are on WiFi with no issues.
I did notice that the keypad show my WiFi name even with a full single strength in the list of WiFi's. But will not connect.
WiFi name 10 letters and password 9 letters
Also if I turn on my hotspot it connects to my iPhone, but if I go to system settings on your keypad then diagnostics, then WiFi even thou imy iPhone showing connection to the hot spot on my iPhone it said no WiFi connection in diagnostics ?
PLEASE HELP ME! PLEAS HELP ME!
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samspano4
13 Messages
6 years ago
Problem solved.
First a big round of applause to Marquis, and Robert from SS, and Blake from Hargray Cable Co.
Aries router not compatible with simple safe base station.
Had to bridge a third party router like a netgear router.
Life is good, and secured!
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mgbphoto
53 Messages
6 years ago
@samspano4 - Did you mean ARRIS? If so, please share what model # your old modem is. Also, please share what new model number the Netgear router is that solved the issue.
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