2 Messages
base station wifi dropping out
hi my base station is dropping its wifi connection then reconnects every 13-15 mins this seems to have only started very recently and i get a notification on my phone which is annoying is anyone getting this as well or have any ideas
Accepted Solution
dehoy66
2 Messages
1 year ago
@krstrick
thanks for replying, after looking more thoroughly it seems my router (bt hub 2) had a update a few days ago and needed a reboot. After doing so now has no problems.
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krstrick
112 Messages
1 year ago
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robear
2 Messages
7 months ago
I started having this problem recently after updating to 2.8.2. Got a new base station and same thing happened.
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W1TJF
2 Messages
7 months ago
I am having the same problem with a new base station.
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sandy
9 Messages
3 months ago
My experience, same problem, replaced base station same problem. Started looking for other solutions.
Base station was less than 12 feet from the router with two uninsulated walls between.
Started looking around, got out my tape measure and after a few minutes determined the kitchen microwave was exactly in the line of sight between the base station and router. Moved the base station to a new location, nothing in between other than one uninsulated wall.
So far, so good. Not a single disconnect.
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W1TJF
2 Messages
3 months ago
I had the same experience (as noted above, five months ago).
My base station is less than five feet from the router.
After extensive troubleshooting by myself and SimpliSafe which included exchanging router log data, it was decided that I should try to use a WiFi extender and have the base station connect to that and then the WiFi extender connect to the router.
Since I made that change, the connection has been rock solid. Note that there was ABSOLUTELY NO NEED to extend the WiFi network because of the close and unobstructed line of sight proximity between the base station and the router. There is no microwave oven near by (although I applaud the person who discover that in their installation!). The only reason this made a difference is because there was a new access point implementing the WiFi connection.
Based on my review of the router logs (I have a network engineering background), it appears the drops are occurring at the MAC layer.
Many routers (including my Asus) are receiving firmware updates to support WiFi 6. WiFi 6 appears to require routers to support protocol changes in the MAC layer. It may be that the SimpliSafe WiFi MAC layer implementation conflicts with the new WiFi 6 MAC layer changes.
That being said: Correlation is not causality.
I have yet to confirm my suspicions with a Wireshark MAC layer trace. My bad, but I've been busy getting into retirement and through the holidays.
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