VIdeo Doorbell dropping connection
My Video doorbell camera has 4 bars WiFi signal (perfect) on 2.4 ghz but drops recording as well as live video constantly. My router is an EERO Mesh Pro and my throughout is 500 mbs. I also have a Ring doorbell camera that has NEVER dropped signal on a throughput of 20 mbs. Also I have an outdoor camera with external power that never catches up with the motion. If this continues, I will unfortunately have to switch to Ring for my home security.
9 months ago
Hi @garvey_k ,
Sorry to hear that you've been having trouble with your Video Doorbell. It's very unlikely for this to be a server capacity issue, when we've got tens of thousands of cameras in our system.
But we have heard of some possible compatibility issues particularly with mesh routers. It might help to create a dedicated WiFi network, or a guest network, that only your SimpliSafe components can connect to. Be sure to lock it to 2.4GHz only as well.
If you continue to have trouble, our Support team at 800-548-9508 can help with further troubleshooting.
9 months ago
Same problem here. I am having the identical problems to the issues you mentioned in your post. Now I am wondering if this issue is related to the SimpliSafe data server capacity. I worked in telecommunications for 45 years and know a little about glitches with networking and data transfer. So my question is this: Is the video signal routed through the SimpliSafe network or is it a direct feed to the user? High traffic can result in latency at best or intermittent or complete failure at worst. SimpliSafe is advertising on every TV/Cable network possible and may be experiencing too much data traffic to handle. Is it possibly the reason for the problem? Maybe someone will read this and provide an answer, but I'm not going to hold my breath.
8 months ago
I have a similar problem. I am on my second Video Doorbell. Same problem with both. Set up doorbell and motion will work one time and then nothing. Doorbell works fine when I select Live Stream. Connection Check tool will not work as it says camera is in use either due to motion or live streaming. I am not live streaming the camera and have motion turned off. It is like the camera is locked into motion. Service number has been no help. They just have you reset it multiple times. My indoor camera works fine. Doorbell is 10 feet from my router and on the 2.4 channel. Please help.