‎Doorbell not enough power? | SimpliSafe Help Center
Tylerm's profile

Monday, August 22nd, 2022 11:03 PM

Doorbell not enough power?

My doorbell pro is working as a doorbell (chimes inside the house when button is pressed) but I'm getting no light at all when I should be getting flashing white for setup. Is this just a low power issue? 

2 Messages

1 year ago

Bonus info: I've taken it off and plugged it into a USB and still getting no light. 

Community Admin


233 Messages

1 year ago

Hi @Tylerm, thanks for taking those steps so far. Would you try performing a soft reset on the Video Doorbell Pro and let me know if you see the yellow light when it boots up?

  • Remove the doorbell from its charging plate
  • Press and release the large button on the back of the doorbell
  • Place the doorbell back on its charging plate. After it is back on the charging plate, there will be a yellow light as the doorbell boots back up

That should help to get things communicating again, but if you're still seeing no light let me know, or contact our support team directly with the details outlined here.


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