1 Message
Buzzing sound coming from Nutone box
I followed all instructions with installation of our video doorbell from Simplisafe. Now I have a very loud buzzing sound coming from the Nutone chime box that was attached to the old doorbell. This is very concerning to say the least.
Official Response
emily_s
Community Admin
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3.1K Messages
1 year ago
Hi @Bhaynes12,
Worthing is correct - it sounds like you need a Chime Connector. The buzzing you hear is due to your Video Doorbell getting incorrect voltage from your wired doorbell; a Chime Connector ensures that your Video Doorbell gets the proper voltage. If you contact Customer Support, they can send one to you.
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worthing
702 Messages
1 year ago
Contact support and ask for a chime connector as described here:
https://support.simplisafe.com/articles/video-doorbell-pro/my-doorbell-wont-ringdo-i-need-a-chime-connector/634492954a42432bbd44f9f1
(This is the only article that comes up if you search for "buzzing" in the help center.)
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