‎Buzzing sound coming from Nutone box | SimpliSafe Support Home
 
Bhaynes12's profile

Friday, March 31st, 2023 10:29 AM

Buzzing sound coming from Nutone box

I followed all instructions with installation of our video doorbell from Simplisafe. Now I have a very loud buzzing sound coming from the Nutone chime box that was attached to the old doorbell. This is very concerning to say the least.

Official Solution

Community Admin

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2.4K Messages

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10 Points

11 months ago

Hi @Bhaynes12, 

Worthing is correct - it sounds like you need a Chime Connector. The buzzing you hear is due to your Video Doorbell getting incorrect voltage from your wired doorbell; a Chime Connector ensures that your Video Doorbell gets the proper voltage. If you contact Customer Support, they can send one to you.

Advocate

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680 Messages

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10 Points

11 months ago

Contact support and ask for a chime connector as described here:

https://support.simplisafe.com/articles/video-doorbell-pro/my-doorbell-wont-ringdo-i-need-a-chime-connector/634492954a42432bbd44f9f1

(This is the only article that comes up if you search for "buzzing" in the help center.)

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