Lots of issues with Doorbell camera

@raj​ 

Not no only that, but I have several low cost security cameras 3 times  the distance from my router, as the doorbell cam, and they stream and record flawlessly

@raj​ apologies for the experience. Have you been in contact with our Support team again since? There might still be a couple of things we can try to get your Video Doorbell to 100%.

Having the EXACT same issue as original poster for the past 3 months ever since I set up my SS system. However, was sent a replacement doorbell and it did not fix the issues. I've spent close to $700 now on the system, and all the other components seem to be working properly. However, the video doorbell is truly horrendous up to this point. I've spent at least 10 to 15+ hours on the phone with tech-support, tried three different transformers, moved my router literally within 7 feet of my front door, and it's still constantly having these types of issues. Connection is unstable, works sometimes then doesn't and says it's disconnected, has incredible lag between the doorbell getting pressed and the base station chiming (sometimes 45-60 seconds), two-way audio doesn't function properly unless I lower resolution to 720p, etc.  Have asked SimpliSafe to escalate to a senior tech advisor...waiting to see if someone can assist. The thing is, I would've jumped ship for a month or two ago and just switched to another brand, but I'm already paying for SS monitoring and recording, and I cannot justify buying another doorbell and paying another monthly fee just to have doorbell recordings. Yet, the most important daily piece of the system that I need to be functioning since there's always people at my door is this doorbell. Tbh I bought the SS system based off Wirecutter's recommendation, but I should've done more research and Wirecutter failed big time here by not testing the SS doorbell. If I'd known what a massive headache and how horrible the doorbell is, I would've 100% just gone w/ Ring or another brand. I'm past the return window at this point though, so just waiting to see if I can get this issue resolved or if hopefully they push out another firmware/software update to fix. They really need to step up their game here, because I cannot in good conscience recommend SS to anybody at this point unless they only are getting entry sensors. The doorbell is really atrocious. Super frustrating...

Hi @JBZ ,

Sorry to hear about your experience. I see you also posted here. Yes, screwing the bracket too tightly can indeed warp the plastic, causing the contacts to be misaligned. It might help to start over with a brand new unit, to test out if that's the case for you! Our Support team at 800-548-9508 can help with a replacement.

@Bandit1015​ 

I have found something that seems fo be working consistently so far, let's see how it goes.

I changed my mesh network to be used in router mode instead of network access point.

My signal connection via my extender close to the door drastically improved when I tested it.

I hope this does the trick will continue to monitor.

@mb43​ thanks for the update...yah, looks like ditching SimpliSafe is really the only reasonable way to go here at this point. was really hoping not to need to have more than one app/subscription to handle my cameras and security, but doesn't look like that's realistic.

@mb43​ I appreciate the feedback but I am using SimpliSafe for my home security on a monitored system. (Just raised the rates to $27.99) So I would have to replace all the sensors, cameras etc.,,,if I go to Ring. I think it must be a problem with the base station but don't know enough to make that determination. I read in another post that the Base was broadcasting an SSID,,, coincidently, whenever someone approaches my home with a cell phone, the doorbell camera drops. Coincidence??? If management was serious about keeping customers happy, they would be reading these posts on a daily basis and contact them with solutions.

good luck with Simpli Safe trying to correct the problem    I finally ditched the Simpli Safe Doorbell Camera and went with the Ring Doorbell Camera Pro.  Works flawlessly, no dropped connections, no missed recordings.  Tried to resolve this problem with them for two years. Just kept blaming my Verizon Router, etc.  Suggestion, ditched the Simpli Safe camera and get a ring.  I still use the rest of my Simpli safe network, which works fine

@mayeaux1​ If your Video Doorbell keeps going offline or has incomplete recordings, this is generally due to a network connectivity issue. If you haven't already, I would troubleshoot the doorbell's connection to your network using the Connection Check tool in the SimpliSafe mobile app. We list out the steps to use this tool in this Help Center article.

If the Connection Check tool shows good results, it can also help to reset your doorbell using the steps provided in this article.