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Outdoor Camera Delay
Hello Community,
This thread was initially created as a gathering point for our Community’s feedback regarding the performance of the Wireless Outdoor Camera. Since then, our engineering team has been working hard and making significant improvements, making your Outdoor Cams faster and more reliable than ever.
For best performance, it is still important to make sure that your Outdoor Camera is in the best position for connectivity - not just with your WiFi router, but also with your Base Station. Our Help Center can take you through some troubleshooting steps. And you might also want to consider enabling Performance Mode by plugging your Outdoor Camera into a power source - either the Power Adapter or the Solar Panel accessory. Not only will that enable your Outdoor Camera to stay online at all times, but also enables pre-roll, so the recording can catch events even before the camera is triggered.
Going forward, we’ll be tracking more specific issues as they arise. So while we’re going to mark this particular thread as RESOLVED, please rest assured that work continues and more updates with improvements and optimizations are on the way.
KCOC
15 Messages
1 year ago
Thats pure crap... I have two outdoor cmaeras aimed down a clear driveway and everything checks good AND still it misses someone coming up the driveway totally or activates as they are leaving or catches them at the top of the driveway.. THE CAMERAS HAVE A SERIOUS LAG TIME AND MAKES THEM UNRELIABLE. Too many phone calls trying to fix something they never tell you what the real cause is, so am looking into other systems.
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cooperspaulding
2 Messages
1 year ago
Wow, this whole thread is extremely disconcerting. I really had a high view of SS but now that I’ve experienced the Outdoor camera I’m feeling a ton of buyers remorse. I have three outdoor cameras and am having all the same issues as everyone else. I kept thinking “this must be a fluke” and “there’s no way this is just how it is” - but it is. I have no faith in them to actually provide useful footage in a dire circumstance.
They trigger too late and will literally stop recording while movement is still occurring. It’s scary! These are for my business and I have a lot of money in equipment that needs good surveillance.
I cannot believe SS is selling this product. It is no where near ready. I have another business and I utilize the Google Nest cameras and have had no issues with them. I pay the extra fee and get the 24/7 recording. It captures everything - the way it should be. And it’s cheap!
These are so expensive and do not do what I need. I don’t know what to do now! So disappointed.
I love the rest of the system but the outdoor cameras are just terrible.
SS, if you’re reading this, you really need to get this fixed ASAP. Your job is to provide safety, security, and reliability to your customers and you are failing people through this product. You are giving them a false sense of security and when the unfortunate event happens and your customer realizes your camera didn’t catch the event, the trust in you and your company will begin to plummet!
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cooperspaulding
2 Messages
1 year ago
Wow, this whole thread is extremely disconcerting. I really had a high view of SS but now that I’ve experienced the Outdoor camera I’m feeling a ton of buyers remorse. I have three outdoor cameras and am having all the same issues as everyone else. I kept thinking “this must be a fluke” and “there’s no way this is just how it is” - but it is. I have no faith in them to actually provide useful footage in a dire circumstance.
They trigger too late and will literally stop recording while movement is still occurring. It’s scary! These are for my business and I have a lot of money in equipment that needs good surveillance.
I cannot believe SS is selling this product. It is no where near ready. I have another business and I utilize the Google Nest cameras and have had no issues with them. I pay the extra fee and get the 24/7 recording. It captures everything - the way it should be. And it’s cheap!
These are so expensive and do not do what I need. I don’t know what to do now! So disappointed.
I love the rest of the system but the outdoor cameras are just terrible.
SS, if you’re reading this, you really need to get this fixed ASAP. Your job is to provide safety, security, and reliability to your customers and you are failing people through this product. You are giving them a false sense of security and when the unfortunate event happens and your customer realizes your camera didn’t catch the event, the trust in you and your company will begin to plummet!
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jackemail
7 Messages
11 months ago
I'm looking for a new, improved outdoor cam. With internal storage, optional external antenna and no deep sleep setting. Especially if a solar panel is being used.
If simplisafe doesn't have one in the works, why? It's been a few years, right? Firmware updates can't fix hardware limitations.
The camera should never be dependent on an external device before it can work. Most of my camera triggers record the rear of vehicles.
--
On another topic, does anyone have a link to a camera that does behave? A third party supplier? A responsive team to our needs?
Thanks
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numbersplus09
6 Messages
11 months ago
Is this still being worked on? Still need to call & schedule rest on my installation & havd thd doorbell camera adjusted so I see where packages are left and see the person on my porch. But the doorbell rings and by the time I get my phone unlocked and the SimpliSafe app on and the door bell activated the person is gone or at best get a back. This is unacceptable.
I replaced my nest which didn’t have this issue and worked beautifully until a part slipped and all I could see was the top of my roof overhang.
the way this new one is set, it is not picking up the porch so you can see proof something was left & by whom. The delay in opening is not safe! Same with the cameras! C as no this be fixed?
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jszalewski
6 Messages
11 months ago
My outside camera is plugged into an outlet via the usb cable. Hopefully the firmware will be written to sense that and not put the camera into a deep sleep in that case…
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jszalewski
6 Messages
11 months ago
My outdoor camera is powered by the usb plugged in to an outlet. Can the firmware be programmed to recognize that and don’t put the camera into a deep sleep mode in that case?
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KCOC
15 Messages
11 months ago
I dont think they really care at this pont. The caneras are probably running at their best so as long as SS is making money, thats all that matters. I have called on it and run thru every hoop with phone people and they NEVER stated theres an issue with the cameras, and to me that was devious. Ring may be the best there is BUT its controlled by Amazon, the same outfit that locked down a customers account over some bogus complaint. Google owns Nest, so pickings are slim, but still looking elsewhere.
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ndrake6322
4 Messages
10 months ago
Is there an update on this? This is a big problem as we had something tear up our backyard and nothing was caught on the camera and anytime it records an animal, its of the last 3 seconds of it walking away. How is this camera supposed to catch an intruder if it turns on AFTER they run away which is more than 10 seconds in most if I am guessing here!
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lasabatinos
1 Message
10 months ago
Okay - but you people let me buy 5 outdoor cameras. And now you indicate they all have to be close to the base station?? Defeats the purpose of outdoor cameras!!!
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matt1031
5 Messages
10 months ago
I just spent 2 hours today on the phone with tech support resetting my devices (this is the 3rd time). I had to reset my outdoor camera again. I asked the tech support person why my outdoor cameras take so long to wake up, and he said, unfortunately, this is a current limitation to our cameras and it can take 10+ seconds to wake up sometimes. How is this even acceptable? I asked the tech person, what's the recourse if this happens again? He says we can try resetting the products again. He also said, "We're trying our best to be up to snuff with our competitors" since I told him I don't have any of these issues with my Google Nest products. None of my Nest cams have any of these issues.
I get Simplisafe touts "privacy" but if I get a camera motion alert and it takes 10+ seconds to wake it up, an intruder could be long gone out of view, or it will just catch the last 2-3 seconds.
Also, I totally understand if my Wifi network is the culprit, but I have a 6 Gbps internal wireless network and all my SimpliSafe devices show that it has a full signal. So that definitely isn't the issue.
I'm borderline about to switch services. I spent so much money on these devices. It's incredibly frustrating and seems to be a consistent problem with Simplisafe for at least the last two years. No solution in sight.
/rant
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KCOC
15 Messages
9 months ago
I have Google, purchased 3 additional routers and there is zero improvement, not to mention the several phone calls with issues and jumpig thru the standard hoops.. Just saying.
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kurtissmith118
3 Messages
8 months ago
Yada Yada. Switched to Ring and cancelling SimpliSafe today. I was going to give it another chance but I had enough when my outdoor camera continued taking continuous 3 min videos for no reason draining batteries even on a solar charge. This was after their latest "update." Ring wired exterior camera is hands down a superior product along with their door sensors. Bye SimpliSafe!
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jackemail
7 Messages
8 months ago
It'd be awesome if SS could recommend a service that provides what the readers of this thread are asking for.
Jack
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hollywoodsafe
1 Message
8 months ago
I'm having this issue constantly with my camera -- someone is already walking inside before camera records them on the stairs. A car can pull in and only gets the person on the stairs. Bizarre!
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