How to Troubleshoot Your Camera's Connection

All SimpliSafe® cameras require a Wi-Fi connection to function. If you had previously set up your camera, but find it is no longer connected to your network, we recommend running the Connection Check Tool in the SimpliSafe® mobile app. This will help troubleshoot your camera’s connection and provide steps to improve it.

How to Use the Connection Check Tool

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Camera Settings

4. Choose your camera from the list of available cameras

5. Under “Connection” select “Connection Check”

6. Tap “Start Connection Check” to find your camera’s connection strength

What do my Results Mean?

Good

A good signal strength or upload speed means that there is a strong connection between your camera and Wi-Fi network. 

Fair or Poor Upload Speed

If your upload speed is fair or poor, reduce the camera’s video resolution in its settings in the SimpliSafe® mobile app. To do this:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Camera Settings

4. Tap on the camera you wish to manage video resolution for

5. Navigate to “Picture Quality” and choose a lower resolution

6. Don't forget to select SAVE in the upper right corner to save your selections

It may also be necessary to upgrade your internet package to improve your upload speed. We recommend reaching out to your internet service provider to learn more about their offerings. 

Fair or Poor Signal Strength

If your signal strength is fair or poor, move your camera and Wi-Fi router closer together and then try running the Connection Check tool again. If your signal strength is still the same, we recommend getting a Wi-Fi extender.

It may also help to connect your SimpliSafe® devices to a different Wi-Fi network. We recommend setting up a Guest Network on your Wi-Fi router and only connect your SimpliSafe® devices to it. To learn more about setting up a Guest Network, reach out to your internet service provider. 

Still Need Help?

If your camera is still experiencing issues connecting to your Wi-Fi network, our Support team is here to help you further.