Indoor Camera Recordings/Livestream Noise

Maybe they will trade in these cameras for the new ones they have out since these can’t be fixed…

@davey_d​ is there an ETA on the fix? The noise is so high pitched it’s unbearable. 

I was told to uninstall and then reinstall the camera. It didn’t work.

@davey_d​ has there been an update for getting rid of the ticking noise from indoor cameras yet? I assume since the problem has already been isolated, provided this is not a hardware driven issue, you guys would’ve worked out the firmware update to get rid of the issue. Please update on the situation. Thanks. 

Hi @Kendro06​, 

Our engineering team is still working on a solution to this issue. Once it has been found, an update will be provided in this thread.  

@emily_s​ Weeeellll... I just read this entire thread. I'm having a hard time hearing things through the camera, sure. But I'm sad to say that I'm having an even HARDER time believing that you guys have had engineers "working" on this issue for 4 consecutive years now and have not come up with a solution. I have an entire security camera system purchased from China through eBay that cost a FRACTION (per camera) of the simplicam and outperform the simplicam in literally every aspect, including the audio issues described here. If you guys can't develop a simple camera that is actually able to clearly capture facial features, pick up audio while being able to understand a conversation, with the infinite technology out there, the money you charge for said camera, AND the amount you guys pull in per month....then you should AT THE VERY LEAST allow us to integrate our own cameras into the system. I fear you guys may have some serious competition if a savvy minded business man ever realizes how cheap and easy it would be to break into this market and how exorbitant the price can actually be....with trash equipment. I mean I would really hate that for you guys. Just let me know if there has been a resolve for the audio...

@antoniosbroumas​ It is the same issue that has taken some time to investigate and resolve. We'll keep you updated when we have more news from our engineering team.

@davey_d​ do you think it will take the same two year time frame that it took to discover the problem? The problem has been "discovered" 7 months ago now. My cameras are continuing to get worse as time goes. Why can't we be told WHAT the problems was discovered to be? None of ETA questions seem to get answered really...so I'm trying to word it differently. It's been 7 months since the discovery, is it expected to take as long for a solution as it did for locating the cause? 

@rushperry​ Our engineers have identified this as a hardware issue. At this time, we recommend getting a replacement from our Support team to resolve this.

@emily_s​ 

Simplisafe has sent me new cameras twice this month for this reason and it still hasn’t fix the issue. Do you not have new cameras without the hardware issue? 

@nelsonestradaaw​ when we get new threads about this issue, we merge them into this one so it's easier to keep track. When we have more news, we will update in this thread (check the label on the top right for a quick status).

Yes, the issue is with the hardware, but we don't yet know how the resolution will be taken care of. That work is still IN PROGRESS. We'll let you know as soon as we can.

Hi @borski​, 

Our engineers are still working on a resolution to this issue. Once it has been found, an update will be provided in this thread.

Hi @kehshaffer, 

We have had others users with this issue describe the sound as akin to static or clicking. From your description, it does appear that you may be experiencing this issue as well. If you could upload the recording you took to this thread, or send it to me through a direct message in the Community, I can take a listen and confirm if your SimpliCam is experiencing this issue.

How is this being fixed? It is a known issue and previously they sent me a new camera and problem persists. 

The last official response was that it is a hardware problem and your engineers were working on it (problem known for past 2 years ago)

Why are the camera issues posts no longer a available?

it seems suspicious that they have been intentionally removed. 

https://support.simplisafe.com/conversations/simplitracker/indoor-camera-recordingslivestream-noise/63a35cb9e221e76974aee81d?page=1

@UrbanLumberjack​ Our engineers have located the cause of the issue, but the work on creating a solution is in progress. When we get any news from them, we will provide an update here.

Not trying to be rude, if I succeed it isn't intentional. To take 2+ years to find the cause of the issues, and then who knows how long for a solution to determined - probably causes concern of customers. Whether it be concerns of integrity, more concern on growing business than resolving the issues that will also still exist for those newer customers as well, or if it is a competence issue of "it took two years to find the problem is going to take another 2 years to fix it? And if it is hardware, is SS going accept returns from thousands of customers to repair them?"

I only speak for myself, but, i'd prefer a company being forthright sooner rather than later. Tell people, it was a hardware issue and no amount of software patch will correct the issue. Also, due to the volume and having released a new camera (which seems to also have the problem) we will not be repairing them. Otherwise, it makes one wonder if they are better off installing different cameras that are better results, possibly less cost (so that if they break - it is far easier on the bank account to replace).

I'm starting to feel like others, where the company has been focused on growth and churning out as many cameras and customers as possible, without focusing on the camera portion of the company. Just saying. Or, if the company would give more info other than "we found the issue." OK, well what was it? What was the issues, poor soldering, sensor overheating, aliens snuck egg sacks in the sensors and they are all hatching...what? People have been hanging in there for years, at least give them the satisfaction of knowing What it was/is! 

@xjunepark​ Our engineers are still working on a fix to this hardware issue. In the meantime, I would recommend a replacement camera. Our Support team can help you with that!

@emily_s​ the problem is, other Community Admins have said they don't believe new cameras will resolve the issue....and some of the ACTUAL new version cameras are reporting the same issue. So, which is it? Luck of the draw, some are good and some are bad, keeping swapping refurbs around until you land on one that works properly? I sent one in for repairs, the one I got back has different issues Than the one I sent to be returned. Seriosuly worried about the company reading through the threads.

@emily_s​ 

Simplisafe has sent me new cameras twice this month for this reason and it still hasn’t fix the issue. Do you not have new cameras without the hardware issue? 

@kyle_goldstein​ We do have cameras without this issue. I've forwarded your case to our engineers who are investigating this issue. They'll reach out to you soon regarding a fix.

@emily_s​ well. All of my cameras do it, including the outdoor cameras (I have two out door cameras of which, one has been replaced twice now). Why won't simplisafe just say what the "issue" that was discovered is?! Is it that the simplisafe base station has a cellular card and that is causing the interference? It doesn't seem like this would be the answer since the inside cameras connect directly to the internet regardless of the base station status. I now have an indoor camera maybe 10 feet (unobstructed view) of the base station that continually shows "off line." I guess I'll be calling to replace ANOTHER camera. This will be the 3rd replacement camera I will be requesting in less than a year. Not to mention the base station has had to be replaced as well. Give us SOMETHING to explain the issues. No offense, but today, consumers have a difficult time "accepting" the word of a company without more information...Especially when the company releases NEWER generation cameras that are reporting the same issues. Which makes it sound like SS knows there's a glitch, but instead of focusing all the resources to resolve it, they keep putting out more defective devices while having a group try to resolve an ever-increasing problem. Doesn't the company see the more unsatisfied customers they make, the worse the reputation is for simplisafe?

If I hadn't spent $800+ on this system I would scrap it for a localized camera system that performs better in every way. Sigh. I would have been better just getting sensors from SS And NOT using it for cameras.

Mayne SS should focus on the sensor and monitoring approach more and back off of the camera and video aspect until they get it right. Your system may be average, but your cameras and programming of the cameras is missing the mark by years.