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Community Admin
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536 Messages
Indoor Camera Recordings/Livestream Noise
We have identified an issue with the SimpliCam Indoor Camera, where the user may hear audio feedback or ticking noises in camera recordings and livestreams, which are not related to background noise at the actual location. We have identified a possible cause of this issue, and it should no longer be occurring on updated SimpliCams.
If you are experiencing the above symptoms, please contact our Support team for resolution.
johnathanolvera44
2 Messages
2 years ago
What is the status of a fix for this issue? I just purchased my system and am already experiencing this issue.
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antoniosbroumas
3 Messages
2 years ago
We have bought and installed today (Feb 26, 2023) 6 indoor cameras and all exhibit the same symptom.
A high static clicking noise is clearly audible every time you connect to a camera's feed.
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davey_d
Community Admin
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5.7K Messages
2 years ago
Hi all,
Our engineering team has isolated the cause of this hardware issue and a solution is currently IN PROGRESS. We'll keep you updated when we have more info.
(edited)
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antoniosbroumas
3 Messages
2 years ago
Hi davey_d, is this response a new one or a copy and paste of a 2 (two) year old response? Was the same problem present 2 years ago and it was resolved and now regressed or the same problem persists for 2 years?
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SargentHoward
5 Messages
2 years ago
I’m experiencing the same thing. Looking forward to a solve!
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tuckerandy
4 Messages
1 year ago
180 miles away from my cameras. All cameras are in the same building. Only one makes a constant noise when I go live on it.
Hope to hear your solution, soon.
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Kierstengood
2 Messages
1 year ago
Same issue. Clicking, fan like rotation noise. Nothing is on in the home. Does not allow for any actual noise happening in the home to be heard.
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nelsonestradaaw
1 Message
1 year ago
Three years already for the same issue and want us to think this will be addressed? Evidently this was an engineering design flaw.
SIMPLISAFE, please stop closing/opening threads just to gain time. Recall your faulty indoor cameras once and for all, please.
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borski
2 Messages
1 year ago
I have this same issue. Is there any progress @davey_d ?
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kehshaffer
3 Messages
1 year ago
Does anyone have a recording of what this "noise" sounds like? I am trying to figure out if it is my camera or something running inside the house. Thank you.
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kehshaffer
3 Messages
1 year ago
I have read numerous posts going back quite some time about indoor camera noise when viewing live on the app. I am experiencing noise on my indoor camera and am trying to determine if it is actually the camera or something running inside the house (nothing should be running). Sounds like a motor running and then clicks - does this continuously. Is anyone still experiencing this issue? I actually did a recording of the noise and was trying to find a post hopefully with someone else's recording so I could compare the noise I am hearing. Thanks for any input!
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UrbanLumberjack
2 Messages
1 year ago
Same issue. Constant fluttering, grinding, puttering noise on streaming. Happens on the same Wi-Fi network and when away. Really annoying. Any update on timing for a fix? Had considered purchasing more cameras but holding off until this issue is resolved.
(edited)
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MikeA
5 Messages
1 year ago
PLEASE RESOLVE THIS ISSUE!!!
why is it taking so long??????????
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xjunepark
1 Message
1 year ago
any update on the fix yet?
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kyle_goldstein
9 Messages
1 year ago
@emily_s
Simplisafe has sent me new cameras twice this month for this reason and it still hasn’t fix the issue. Do you not have new cameras without the hardware issue?
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