‎Battery for outdoor camera still charging after 10 hours. | SimpliSafe Support Home
 
nahum's profile

Monday, May 1st, 2023 3:43 AM

Battery for outdoor camera still charging after 10 hours.

I just got my outdoor camera, plugged the battery to charge -- and it has been already 10 hours and the 2nd diode is still flashing.  The paperwork and online info says it would take 5 hours. 

I use the same AC-to-USB - A charger that I use for my phone.  The phone charges within 60 minutes.  I use the short USB-A to USB Micro B cable that came with the battery.  So the charger is good. 

Any suggestions? 

8 Messages

10 months ago

OK, finally after 11 hours the battery is charged. 
So I see the need for a spare battery or a solar panel charger.  You do not want to have a single battery that leaves the system disabled for that long... 

Community Admin

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2.4K Messages

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10 Points

10 months ago

Hi @nahum, 

It certainly should not take 11 hours for the Outdoor Camera's battery to charge, and using the power adapter that you use for your phone should be more than sufficient. The next time you need to charge the battery, I would try using a different outlet to see if that was the issue.

2 Messages

14 days ago

Same issue.  Defective batteries?  Mine is only two months old ...

2 Messages

14 days ago

Same issue.  Defective batteries?  Mine's only two months old...

Community Admin

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2.4K Messages

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10 Points

@jptreiber The Outdoor Camera's battery should take about 6 hours to charge completely, it certainly shouldn't be taking upwards of 10 hours.

Do you know the output of the power adapter you are using to charge the Outdoor Camera's battery? We recommend using one with an output of 5 volts and 1.5 amps (or higher) - anything less could cause issues charging the camera. Most iPhone and Android power adapters have this output.

If your power adapter does align with this requirement, I recommend plugging the camera into a different outlet to see if that helps the battery charge quicker. But if using a different outlet still yields the same results, I would then reach out to our Support team, as there may be a problem with the battery.

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