‎Indoor Camera not Recording | SimpliSafe Support Home
 
michaelbdana's profile

Wednesday, September 13th, 2023 10:00 AM

Indoor Camera not Recording

My indoor camera is not recording video or sending alerts.

The indoor camera is registered to the system. I can live view through the camera and I do have a plan.

I have 3 outdoor cameras that all record to the cloud and send alerts.

When the system is armed and I walk by the indoor camera it does detect me because the light starts flashing, but it has never stored a video or sent an alert. I have been through the settings and everything looks OK. Anybody can help me?

Community Admin

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2.9K Messages

9 months ago

Hi @michaelbdana, 

What is your Privacy Shutter set to? When enabled, the Privacy Shutter closes to physically cover the SimpliCam's lens; and when closed, the camera will not record. You can check your Privacy Shutter's settings in the mobile app by navigating to Cameras on the bottom of the screen > tap the gear icon on the top right corner > select your SimpliCam > under Camera Behavior, look at Off, Home, and Away modes to see the status of the Privacy Shutter. 

If the Privacy Shutter is set to ON, I would turn it off to enable your SimpliCam to record in the mode of your choice. If the Privacy Shutter is set to OFF, I would toggle the settings to ensure that it does open. Be sure to hit Save on the top right corner once you're done!

4 Messages

@emily_s​ 
I am having the same problem. I have my indoor camera pointed outside to see who comes into my house (the camera is outside). I can't get it to record any movement outside, despite moving the camera, router, resetting everything, opening all the privacy shutters, buying an internet booster... nothing will make it record any movement. 

I just walked home and entered my house right in front of the camera and it didn't notice me or record me. I am definitely canceling my service when the free trial of Fast Protect is up. What is the point if it won't even record someone entering my house?!

(edited)

Community Admin

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2.9K Messages

@teewordy​ Is Motion Detection enabled for your camera? If this setting is turned off, your camera will not record or send you any notifications when it senses motion. You can check this in the SimpliSafe mobile app by going to My System > Camera Settings > select [your SimpliCam] > Motion Detection. From there, make sure that Motion Events and Motion Notifications are on.

4 Messages

Yes, of course, those are both on, and set to high. I verified my Wi-Fi channel is 2.4ghz and the connection check says the conditions are good. I don't know what else to do.

1 Message

3 months ago

I have the same problem and it is not.thw privacy shutter, which is open. 

Community Admin

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2.9K Messages

@bridge2u​ Has anything changed with the placement of this camera? And is it looking out a window? The SimpliCam's passive infrared motion sensor cannot see through glass, so if it is looking out a window it will have a hard time recording any motion. 

I would also check the camera's settings in the SimpliSafe mobile app to ensure that the Motion Events setting is turned on. To do this, go to My System > Camera Settings > select [your camera] > Motion Detection > toggle Motion Events on if it is not already

4 Messages

3 days ago

I have done everything I can think of and have talked to customer support 5 times, spent HOURS trying to resolve this installing and restarting the app and the camera and the WiFi. Now all that's left is to cancel the Fast Protect and look for something else that actually works. 

Community Admin

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2.9K Messages

@teewordy​ I've gone ahead and escalated your case to our Specialist team. A senior agent will reach out to you soon to help, so please keep an ear out for their call.

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