2 Messages
Indoor Camera not Recording
My indoor camera is not recording video or sending alerts.
The indoor camera is registered to the system. I can live view through the camera and I do have a plan.
I have 3 outdoor cameras that all record to the cloud and send alerts.
When the system is armed and I walk by the indoor camera it does detect me because the light starts flashing, but it has never stored a video or sent an alert. I have been through the settings and everything looks OK. Anybody can help me?
emily_s
Community Admin
•
3.4K Messages
1 year ago
Hi @michaelbdana,
What is your Privacy Shutter set to? When enabled, the Privacy Shutter closes to physically cover the SimpliCam's lens; and when closed, the camera will not record. You can check your Privacy Shutter's settings in the mobile app by navigating to Cameras on the bottom of the screen > tap the gear icon on the top right corner > select your SimpliCam > under Camera Behavior, look at Off, Home, and Away modes to see the status of the Privacy Shutter.
If the Privacy Shutter is set to ON, I would turn it off to enable your SimpliCam to record in the mode of your choice. If the Privacy Shutter is set to OFF, I would toggle the settings to ensure that it does open. Be sure to hit Save on the top right corner once you're done!
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bridge2u
1 Message
8 months ago
I have the same problem and it is not.thw privacy shutter, which is open.
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teewordy
5 Messages
6 months ago
I have done everything I can think of and have talked to customer support 5 times, spent HOURS trying to resolve this installing and restarting the app and the camera and the WiFi. Now all that's left is to cancel the Fast Protect and look for something else that actually works.
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therosteroo
1 Message
2 months ago
So the indoor camera can't see through the window? What's the point of having the indoor camera? Anyone in the outside can just cover it and do bad stuff!
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