13 Messages
Outdoor Camera Battery
Yesterday afternoon the battery percentage was showing it was at thirty percent. Charged it back up and reinstalled it at 5:30pm. This morning, I wake up to a notification that the battery was completely discharged and was offline. Took it down again and will recharge/reinstall to see what happens. I’ve seen plenty of questions and posts on here from other users who are also experiencing battery issues. Wondering if any of you have also had your OC batteries discharge this quickly. Firmware v1.10.2.368 Thanks!
Accepted Solution
davey_d
Community Admin
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5.4K Messages
1 year ago
Thank you for reporting this issue. When you plug in the battery, do you see it light up to indicate that it's charging? If not, then you might want to try different USB ports or chargers, in case that's the issue.
But if it doesn't charge no matter what, the next step might be that we need to replace that battery. Our Support team can help with that.
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mowashington85
1 Message
1 year ago
I replaced the battery, recharged it and have it hooked up to a solar panel and nothing is helping it keep its charge. I replaced mine 3 days ago and it is already saying low battery. That’s after charging it overnight.
2
lance843
Advocate
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970 Messages
1 year ago
Are you getting a notification every 3 minutes? If so the camera is in what we call the death loop and the spotlight comes on and stays on which will kill the battery fast and only way to fix is to climb a stupid ladder and get it down delete it from the system and reinstall again. This happens to me again tonight on Christmas eve and it's 20 degrees out and soon as I'm done with one another one does it and yep here we go again so if it is doing a loop every 3 min then that's what it is
2
joshuasperdue
1 Message
1 year ago
Horrible!! Drains in 2 days tops!! Tried everything! $700 worth of equipment and it doesn’t work like advertised. Very disappointed!!
1
0
Thom
1 Message
1 year ago
What everybody is missing is that the problem is that it's the batteries themselves that are not charging, not that they're discharging too quickly. They appear to (go from 1 dot to 3 in short order) but if you unplug and replug them to the charger you're right back to 1 dot. I've been through this with all 3 batteries from all 3 outdoor cameras I own AND the 2 replacement batteries I bought on amazon (lots of folks there in reviews noting the same).
The operator at Simplisafe told me that it's been over a month since they've had any batteries - apparently this is a huge problem. Hopefully Simplisafe will let us all know when they can ship us batteries that aren't defective.
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