‎Indoor camera noise | SimpliSafe Support Home
 
kehshaffer's profile

Saturday, June 24th, 2023 10:11 PM

Closed

Indoor camera noise

I have read numerous posts going back quite some time about indoor camera noise when viewing live on the app.  I am experiencing noise on my indoor camera and am trying to determine if it is actually the camera or something running inside the house (nothing should be running).  Sounds like a motor running and then clicks - does this continuously.  Is anyone still experiencing this issue?  I actually did a recording of the noise and was trying to find a post hopefully with someone else's recording so I could compare the noise I am hearing.  Thanks for any input!

This conversation has been merged. Please refer the main conversation:

Indoor Camera Recordings/Livestream Noise

Community Admin

 • 

3.3K Messages

1 year ago

Hi @kehshaffer, 

We have had others users with this issue describe the sound as akin to static or clicking. From your description, it does appear that you may be experiencing this issue as well. If you could upload the recording you took to this thread, or send it to me through a direct message in the Community, I can take a listen and confirm if your SimpliCam is experiencing this issue.

7 Messages

How is this being fixed? It is a known issue and previously they sent me a new camera and problem persists. 

The last official response was that it is a hardware problem and your engineers were working on it (problem known for past 2 years ago)

7 Messages

Why are the camera issues posts no longer a available?

it seems suspicious that they have been intentionally removed. 

7 Messages

https://support.simplisafe.com/conversations/simplitracker/indoor-camera-recordingslivestream-noise/63a35cb9e221e76974aee81d?page=1

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.