‎Outside Cameras recording and motion sensor off | SimpliSafe Support Home
 
jeimyro93's profile

Thursday, October 27th, 2022 5:12 PM

Outside Cameras recording and motion sensor off

It cannot happen that every time I am in my yard the cameras have to be recording and using the internet, nor can it be that I have to manually disable the motion sensor for each camera or disable notifications every time I leave my garage or my yard or walk around etc..
They have to create a way to disable the cameras if the alarm is off, to work only on demand or some way so that this is not so frustrating and boring. Please fix this soon..........

1 Message

1 year ago

Agree, I mounted one on my back porch where I'd like to turn off when home.  We use the porch alone and wish I can just arm it when we turn on system to away mode.

Community Admin

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2.9K Messages

Hi @PVVukela​, 

I hear you! This feature has been requested before, and we've submitted it to our engineers. If/when development is in progress, we'll provide an update over in this thread.

In the meantime, you can enable Snooze Notifications for this camera when you know you will be outside on your porch and don't want to receive motion notifications. You can learn more about this feature in this Help Center article!

11 Messages

@emily_s​ the outside motion detection should be off when the system is off.  Had I known this wasn’t how they worked I would have thought twice about buying them.  

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Community Admin

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5.5K Messages

@mrfeebs​ the Outdoor Camera was initially designed to be always-on. But yes, we're hearing from plenty of our customers that tying it to the armed state of the system is in high demand. Be sure to chime in on this thread so we can add your voice, and let our engineering team know just how much we want it! And of course keep an eye on that thread for future updates.

2 Messages

I have a wireless battery operated camera and video recording system from another company installed on my house now. Their software interface is difficult to use and the equipment is obsolete now. SO, I was excited to buy two SimpliSafe outdoor cameras. After install and setup, I was disappointed to learn that there is NO way to set up a schedule to turn the camera On or Off. These cameras are monitoring my back yard, so they send Notice and grab a video all day long, quite annoying. Should I use the return policy for the cameras or wait until engineers update the software. Seems software update comes very slowly so................. As others have suggested/requested, tying these outdoor cameras to the Armed State would be GREAT.   

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@davey_d​ I'd like to see this basic feature as well. Based on the orientation of the camera and my sliding glass door, my 3 dogs trip the camera and initiate a recording at least 30 times every morning. I've snoozed the notifications, but can still see the camera engaging. 

1 Message

6 months ago

OMG - Can't believe this has been a highly requested and logical feature for so many years and nothing has changed. Please reinforce the utility of a feature like that to product management. I too wouldn't have bought the system if I'd understood this limitation.

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I was planning on purchasing 2  outdoor cameras but after reading this thread, I will wait until the engineers re-design the camera so it turns off when the system is off/ in the at home mode. Bummer.

2 Messages

6 months ago

I installed my SimpliSafe system this week and installed the camera yesterday. I searched the app and couldn't find a setting to deactivate the camera. I want to deactivate it when the alarm is off just like the other components in the system (motion sensors and entry sensors).

I don't want the outdoor camera running while the alarm is set to off.  I called customer support with hopes that this has been solved by now. The customer support lady told me that there is no way to deactivate the camera when the alarm is off. I consider this a major flaw, which makes it unusable. Simply safe should give the customer the option to configure it the way the customer wants it.  I'll be returning the 2 cameras that I purchased. 

I hope this change comes through soon.

Community Admin

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2.9K Messages

@joe_grebla​ The Outdoor Camera was designed to be active at all times; but a feature request to tie its motion detection to the system's armed state has been sent to our devs. Once we hear more from them, we'll let everyone know in this thread.

2 Messages

Is there any progress on this? I just bought a Simplisafe security package and if I can't turn the outdoor cameras when at home, I will return the system and go with someone else.  

1 Message

6 months ago

Just bought an outdoor camera for our backyard. I wish I had seen this post before the purchase. I am going to return it until they get this corrected. 

1 Message

6 months ago

I just set up my new SimpliSafe system only to discover that the outdoor cameras do not turn off when the system is turned off.  Having them always on and constantly detecting motion and recording is very annoying.  I set up one on my back deck and it's a barrage of alerts and recordings - while the system is turned off.  This has to be an engineering oversight.  SimpliSafe needs to fix this flaw asap.

Community Admin

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2.9K Messages

@buchnerm​ The Outdoor Camera was designed to always be on and detect motion, no matter the system's armed state. It has been asked before to turn the Outdoor Camera off when the system is off, and we have submitted the idea to our devs. When we hear more from them, we'll provide an update in this thread.

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I too, would like to be able to turn the outdoor cameras off. I think I will return them. This has been a theme for a while, yet no progress seems to be made.

4 months ago

Please tell me the feature to turn off motion sensor on outdoor cameras is in the works. Snoozing isn't something I want to be doing all day when I want the system off. How is this not feature to begin with?

Community Admin

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2.9K Messages

@allstarbasketball​ This feature is currently in development. When we have any updates on it, we will let everyone know in this thread.

1 Message

The postings with being able to turn off the cameras and clicking a button to delete multiple recordings with a simple step has been going on for years.  I bought into a Simplisafe alarm after reading all the good reviews about the “in home” equipment. I had Arlo cameras outside and when one stopped working I decided to replace all of them with Simplisafe cameras. Thought I would have all the same basic features but I was wrong. My fault for not finding these posts earlier before purchasing the cameras. I don’t want 50+ recordings of me washing the car or cutting grass without having to individual close each camera. All I hear is “This feature is currently in development”.  It’s time that Simplisafe updates their system. Very disappointing. 

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@emily_s​ 

You stated: "This feature is currently in development."

What is the due date of the development?

1 Message

3 months ago

Yes ability to turn on and off outside cameras is a must. Should have option to manually turn off cameras as well as an option to have cameras turn on or off depending on armed mode....home, away or off.  Essentially copy settings like the indoor cameras offer. Please update this feature.

3 months ago

These cameras die easily they should be electric not batteries it’s hard for us to be climbing up all the time, the sales agent never said they were batteries the first week they all died as the workmen movement killed them all

when we leave the house we have to charge them 

the cold climate kills them 

what should we do, I just switched and love them but regrets the battery cameras

1 Message

3 months ago

I wish I had known that you cannot turn off the outside cameras before I put them up.  This is a GIANT pain to have the alerts going off all the time, not to mention as it warms up and we are outside more, it will get worse.  I have them set to detect people only but nope, they still pick up the dogs, etc.  I see a resolution has been in the works for a while now which I don't understand because you have the technology for your indoor cameras.  Pulling these batteries and recharging them isn't ideal and with them going off so often, it will only increase the need to do this.  Nobody wants to drag a ladder out every couple weeks to charge batteries.  Please tell me they are getting close!

Community Admin

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5.5K Messages

@heidiholub​ we've got great news. The resolution you mention is currently in development and getting closer to launching. We'll keep you updated if you follow this thread.

2 Messages

2 months ago

Yup, just figure this out. Have had my system for a while and it's worked well but I had other cameras for the outside of the house. But the package kist I bought cane with the outdoor camera so I threw it up in the backyard. Nope, too many notifications with no way to turn it off. I hope they fix this soon, I see the last update was a couple weeks ago. 

1 Message

2 months ago

Knowing something about the high cost of cloud storage, I must say  I'm completely baffled that you cannot provide a simple on/off button that allows me to turn off/on all my cameras at once!  When I know that I will be working in a camera zone, I normally go to MY SYSTEM, Camera Settings and then disable motion detection for each camera...when I want to turn them back on, I must retrace those steps a single camera at a time.  Fix this and save SimpliSafe money!  Now, If I'm missing something that already does this - please let me know.

2 Messages

2 months ago

It's been nearly a month, any updates to this yet?

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