‎Outside Cameras recording and motion sensor off | SimpliSafe Support Home
 
jeimyro93's profile

Thursday, October 27th, 2022 5:12 PM

Outside Cameras recording and motion sensor off

It cannot happen that every time I am in my yard the cameras have to be recording and using the internet, nor can it be that I have to manually disable the motion sensor for each camera or disable notifications every time I leave my garage or my yard or walk around etc..
They have to create a way to disable the cameras if the alarm is off, to work only on demand or some way so that this is not so frustrating and boring. Please fix this soon..........

1 Message

10 months ago

Agree, I mounted one on my back porch where I'd like to turn off when home.  We use the porch alone and wish I can just arm it when we turn on system to away mode.

Community Admin

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2.4K Messages

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10 Points

Hi @PVVukela​, 

I hear you! This feature has been requested before, and we've submitted it to our engineers. If/when development is in progress, we'll provide an update over in this thread.

In the meantime, you can enable Snooze Notifications for this camera when you know you will be outside on your porch and don't want to receive motion notifications. You can learn more about this feature in this Help Center article!

11 Messages

@emily_s​ the outside motion detection should be off when the system is off.  Had I known this wasn’t how they worked I would have thought twice about buying them.  

(edited)

Community Admin

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5.2K Messages

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70 Points

@mrfeebs​ the Outdoor Camera was initially designed to be always-on. But yes, we're hearing from plenty of our customers that tying it to the armed state of the system is in high demand. Be sure to chime in on this thread so we can add your voice, and let our engineering team know just how much we want it! And of course keep an eye on that thread for future updates.

2 Messages

I have a wireless battery operated camera and video recording system from another company installed on my house now. Their software interface is difficult to use and the equipment is obsolete now. SO, I was excited to buy two SimpliSafe outdoor cameras. After install and setup, I was disappointed to learn that there is NO way to set up a schedule to turn the camera On or Off. These cameras are monitoring my back yard, so they send Notice and grab a video all day long, quite annoying. Should I use the return policy for the cameras or wait until engineers update the software. Seems software update comes very slowly so................. As others have suggested/requested, tying these outdoor cameras to the Armed State would be GREAT.   

(edited)

@davey_d​ I'd like to see this basic feature as well. Based on the orientation of the camera and my sliding glass door, my 3 dogs trip the camera and initiate a recording at least 30 times every morning. I've snoozed the notifications, but can still see the camera engaging. 

1 Message

3 months ago

OMG - Can't believe this has been a highly requested and logical feature for so many years and nothing has changed. Please reinforce the utility of a feature like that to product management. I too wouldn't have bought the system if I'd understood this limitation.

1 Message

2 months ago

I installed my SimpliSafe system this week and installed the camera yesterday. I searched the app and couldn't find a setting to deactivate the camera. I want to deactivate it when the alarm is off just like the other components in the system (motion sensors and entry sensors).

I don't want the outdoor camera running while the alarm is set to off.  I called customer support with hopes that this has been solved by now. The customer support lady told me that there is no way to deactivate the camera when the alarm is off. I consider this a major flaw, which makes it unusable. Simply safe should give the customer the option to configure it the way the customer wants it.  I'll be returning the 2 cameras that I purchased. 

I hope this change comes through soon.

Community Admin

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2.4K Messages

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10 Points

@joe_grebla​ The Outdoor Camera was designed to be active at all times; but a feature request to tie its motion detection to the system's armed state has been sent to our devs. Once we hear more from them, we'll let everyone know in this thread.

2 Messages

Is there any progress on this? I just bought a Simplisafe security package and if I can't turn the outdoor cameras when at home, I will return the system and go with someone else.  

1 Message

2 months ago

Just bought an outdoor camera for our backyard. I wish I had seen this post before the purchase. I am going to return it until they get this corrected. 

1 Message

2 months ago

I just set up my new SimpliSafe system only to discover that the outdoor cameras do not turn off when the system is turned off.  Having them always on and constantly detecting motion and recording is very annoying.  I set up one on my back deck and it's a barrage of alerts and recordings - while the system is turned off.  This has to be an engineering oversight.  SimpliSafe needs to fix this flaw asap.

Community Admin

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2.4K Messages

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10 Points

@buchnerm​ The Outdoor Camera was designed to always be on and detect motion, no matter the system's armed state. It has been asked before to turn the Outdoor Camera off when the system is off, and we have submitted the idea to our devs. When we hear more from them, we'll provide an update in this thread.

1 Message

I too, would like to be able to turn the outdoor cameras off. I think I will return them. This has been a theme for a while, yet no progress seems to be made.

10 days ago

Please tell me the feature to turn off motion sensor on outdoor cameras is in the works. Snoozing isn't something I want to be doing all day when I want the system off. How is this not feature to begin with?

Community Admin

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2.4K Messages

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10 Points

@allstarbasketball​ This feature is currently in development. When we have any updates on it, we will let everyone know in this thread.

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