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elaine64

1 Message

Unable to log into the app

Howdy able to log in by desk top computer but not by cell phone.

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davey_d

Former Community Admin

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5.7K Messages

Hi, 

Thanks for checking in. To resolve your issue, we do need a bit more info. What device are you using, and do you know the version of the operating system? It would also be useful to know the version of the SimpliSafe app currently on your device.

There is an ongoing known issue that affects users on iOS. It might help to update to the latest version, if there's a new one available for you.

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jongloden2

4 Messages

1. Log into you SimpliSafe Account from a computer.

2. Click on Manage Account in the top right corner.

3. Click on Manage Multi-factor Authentication under the Multi-factor Authentication section.

4. Delete Biometric login method.

5. Click Add new login method

6. Set login method to SMS and Enter Phone number.

I'm posting this to most forums because most of us will just google the answer and find one of these chats. Hopefully someone finds this useful :D

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jwhiii56

1 Message

How does this resolve not being able to login using biometrics?   The solution offered is pure BS.   I can use biometrics to log into bank accounts, brokerage accounts, yet SimpliSafe cannot figure this out?

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simplisafe_admin

Community Admin

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1.8K Messages

@jwhiii56 please see the Biometric Authentication Troubleshooting article in our Help Center. This will take you through the steps of clearing any errors when trying to log into the SimpliSafe mobile app using biometric authentication. 

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wef0310

1 Message

This is the error I get when I try to login. The App used to work but

one day stopped. None of the “solutions” work.

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simplisafe_admin

Community Admin

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1.8K Messages

@wef0310 just so we have this right, you can open up the SimpliSafe app on your phone, but when you go to enter your login credentials you see that message? What happens if you tap Open? Are you redirected back to the app?

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tskx2

1 Message

I downloaded the Simplisafe App and I get this when I open it. My husband has the exact same iPhone and his app works. Please help!

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simplisafe_admin

Community Admin

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1.8K Messages

@tskx2 We first recommend resetting your Base Station. But if that does not help resolve this error, please contact our Support team so they can take a deeper look into your account.

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