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Change Payment on the Website
Where is the section in the website to change payment method. Why make it so hard to find?
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3 months ago
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9 out of 17 users found this helpful.
Official Response
davey_d
Community Admin
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5.7K Messages
1 year ago
Hi folks,
Just wanted to update my response to this thread. The latest instructions for how to change your Payment Info through both the Webapp and the Smartphone App can now be found on the Help Center page here.
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nunnashiv
1 Message
2 years ago
Me too looking for change Payment icon
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davey_d
Community Admin
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5.7K Messages
2 years ago
Hi @cvoeglie ,
Here's how to navigate to that section:
You can select another card that is already added to your account, or add a new one.
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adam_e84235
1 Message
2 years ago
That manage payment page is buried in a place that isn't obvious. When viewing the Manage Account page, the menu should have an explicit link for "Manage Payments". You can even keep the payment page buried in the Monitoring section, just surface the link to it on the menu the user sees when they manage their account. Basic UI stuff here guys, this ones on a rookie UX team :)
Having just gone through the payment method update process, it's pretty unusual. The UX team should take a spin through a modern manage payment interface and adopt it.
Otherwise, the Simplisafe UX is very good. It's almost like the payment section was outsourced to a different design team.
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GaryLee
1 Message
2 years ago
You are right - way too hard to find.
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seulgi
16 Messages
2 years ago
Agreed that updating payment method is way too hard.
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dwillis
1 Message
2 years ago
I agree, this is hard to find. After spending an hour looking, I finally found this article.
Monitoring is where I look for monitoring info.
Accounts is where I look for billing.
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gbs3228
1 Message
2 years ago
This is taking a ridiculous amount of my time. I'm thinking of just waiting and let them contact me.
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ggcapilli
1 Message
2 years ago
I agree with the last comment. Do YOU guys want your money? Then make it more user-friendly.
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emrotti
3 Messages
1 year ago
This is SO drainy, i changed my debit card, I need to add a new debit card and I dont even know where. This is the worst website Ive ever seen!!
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billkirkpatrick403
1 Message
1 year ago
I Echo the above comment. Why is it so hard to change payment method.
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brendonm
1 Message
1 year ago
Agree with the overall customer sentiment here: the payment information should be moved to the "My Account" page. The fact that I had to come to a support community to find the answer to where it's located speaks volumes about how misplaced it currently is.
Also: why can't I delete an old credit card I don't want Simplisafe storing in its database anymore? After adding a new credit card to charge for my monthly fee, I should be able to delete the old credit card. #UX #UED
Sincerely,
-Someone who has guided the development of consumer websites for over two decades
(edited)
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dlboarman
4 Messages
1 year ago
Experience speaks volumes!
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DennisW
1 Message
1 year ago
I had the same issue. It's pretty bad when a person has to search online or in a forum for something as basic as updating payment info, etc. Come on guys....y'all can do better than this...it's not 1995.
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cxss2138
1 Message
1 year ago
Indeed very hard and non intuitive to find where to change payment source. The link in the e-mail also doesn't lead to the right page. By the argument made above by the service rep above everything should be under 'Monitoring' because that's kind of what you do. Agree with all the posters above (and pretty much every other company that operates a website were one provides payment information) that this is not where one would expect payments to be, it should be under 'Manage Account'.
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