3 Messages
Multiple Users on App?
So, my wife would like to use the app to turn the system on and off just as I do. The problem is that I don't see where to add her either on the app or on my account online.
We have tried putting my login and password into the app on her phone but it doesn't save them so she doesn't want to have to type in the email and password every time because I don't have to on mine. I assumed that because my phone was logged in, it didn't keep the login info on her phone as a safety feature?
Anyway, I called the support number and after a long wait I got a girl who really wasn't too familiar with the system. She fumbled around a while thinking there was a place where I could add her into the app but couldn't find it. She finally decided it wasn't possible. I wasn't confident in her answer since it was obvious that she really didn't know and was just guessing.
So, any ideas?
Thanks!
We have tried putting my login and password into the app on her phone but it doesn't save them so she doesn't want to have to type in the email and password every time because I don't have to on mine. I assumed that because my phone was logged in, it didn't keep the login info on her phone as a safety feature?
Anyway, I called the support number and after a long wait I got a girl who really wasn't too familiar with the system. She fumbled around a while thinking there was a place where I could add her into the app but couldn't find it. She finally decided it wasn't possible. I wasn't confident in her answer since it was obvious that she really didn't know and was just guessing.
So, any ideas?
Thanks!
captain11
Captain
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5.4K Messages
5 years ago
On your dashboard at the website, for monitoring it says "Who should we call prior to dispatching police, with primary and then secondary numbers. Ours follows this format
First Name: John and Mary
Last Name: Brown
Primary Number: 555-555-5551 (My cell number)
Secondary" 555-555-5552 (My wife's cell number)
COPS monitoring (and Amcrest before them) have never had a problem in over six years. Give it a try. And Simplisafe has never cried foul.
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vcooley68
3 Messages
5 years ago
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captain11
Captain
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5.4K Messages
5 years ago
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vcooley68
3 Messages
5 years ago
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mgbphoto
44 Messages
5 years ago
I am logged into two different cell phones with my i.d..
For your wife, check that her browser accepts cookies. If the browser does not accept cookies, I have found the app will not stay logged in.
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attykoch
1 Message
2 years ago
What about the two step authentication. If she signs in on her phone into my account, the verification code goes to ME which does her no good. Thank you in advance.
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3373inLine
14 Messages
2 years ago
The question here is about safety. If my wife needs to see who is at the door it is right that she should be able to. Because she can’t get logged in because the 2-step authentication goes to my phone it means she doesn’t have full access all the time which seems unsafe.
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davey_d
Community Admin
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4.8K Messages
2 years ago
@attykoch and @3373inLine,
You can set up multiple contacts for Multi-Factor Authentication. In the SimpliSafe app, navigate to Menu > Manage Account > Multi-Factor Authentication.
Then, when logging in, after you enter your email/username and password, you can select which phone number will receive the confirmation text.
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edwardthomas3
1 Message
10 months ago
So in December of 2022, this issue still exists. Sad.
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zimerclan
19 Messages
5 months ago
It is a joke , my favorite part of this joke is when they send my wife a QR code on her phone ,, what the heck are you going to take a picture of a QR on your own phone with ,, and when I try to scan it with y phone it fails anyway
this is a huge SS fail and the two step is a joke and should be optional ,, I don't have a bank to protect ,, but even a bank has more than one person who can access it at anytime
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