‎Multiple Users on App? | SimpliSafe Support Home
 
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Thursday, July 19th, 2018 1:10 AM

Multiple Users on App?

So, my wife would like to use the app to turn the system on and off just as I do.  The problem is that I don't see where to add her either on the app or on my account online.

We have tried putting my login and password into the app on her phone but it doesn't save them so she doesn't want to have to type in the email and password every time because I don't have to on mine.  I assumed that because my phone was logged in, it didn't keep the login info on her phone as a safety feature?

Anyway, I called the support number and after a long wait I got a girl who really wasn't too familiar with the system.  She fumbled around a while thinking there was a place where I could add her into the app but couldn't find it.  She finally decided it wasn't possible.  I wasn't confident in her answer since it was obvious that she really didn't know and was just guessing.

So, any ideas?

Thanks!

This highly requested feature has been brought up to our Product Team. For more info on current progress, and to chime in and let our dev team know that you support it, please head over to this thread.

Captain

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5.9K Messages

6 years ago

@ vcooley68, some things are easy, some are difficult. Luckily, this one is easy. My wife and I both have Galaxy S7 phones and use the app with no issues. here's how:

On your dashboard at the website, for monitoring it says "Who should we call prior to dispatching police, with primary and then secondary numbers.  Ours follows this format

First Name:  John and Mary
Last Name:  Brown

Primary Number: 555-555-5551 (My cell number)
Secondary"         555-555-5552 (My wife's cell number)

COPS monitoring (and Amcrest before them) have never had a problem in over six years.  Give it a try. And Simplisafe has never cried foul.

3 Messages

6 years ago

I already have her as a secondary.  It's the app she doesn't have an account for.

Captain

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5.9K Messages

6 years ago

@vcooley68, neither does my wife. She just signs in on mine. Done. Works fine.Sorry, but what am I missing?

3 Messages

6 years ago

Her phone doesn't keep the login information so she has to manually type in my login info every time.  We assumed(and the guessing support agent) both assumed this was because that account stays logged in on my phone.

53 Messages

6 years ago

Multiple logins:
I am logged into two different cell phones with my i.d..  
For your wife, check that her browser accepts cookies.  If the browser does not accept cookies, I have found the app will not stay logged in.

1 Message

2 years ago

What about the two step authentication.  If she signs in on her phone into my account, the verification code goes to ME which does her no good.  Thank you in advance.

14 Messages

2 years ago

The question here is about safety. If my wife needs to see who is at the door it is right that she should be able to. Because she can’t get logged in because the 2-step authentication goes to my phone it means she doesn’t have full access all the time which seems unsafe.

Community Admin

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5.5K Messages

2 years ago

@attykoch and @3373inLine,

You can set up multiple contacts for Multi-Factor Authentication. In the SimpliSafe app, navigate to Menu > Manage Account > Multi-Factor Authentication.

Then, when logging in, after you enter your email/username and password, you can select which phone number will receive the confirmation text.

14 Messages

@davey_d Yep I’m aware of that. Unfortunately that doesn’t work very well if my wife is a near me. Or if I’m out of town. She has to guess as to why simpliSafe is notifying her, which is daunting and not helpful.

14 Messages

@davey_d yep I’m aware of that. However it is not useful when I am out of town or not nearby. She has to guess as to why SimpliSafe is notifying her, which is daunting and not helpful. I feel like SimpliSafe is just going about the easiest route and it’s not thinking about users and that there are often more than one adult in a house that would likely want to receive notifications and see what is happening on the camera.

Community Admin

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5.5K Messages

@3373inLine not quite sure what you mean here.

Once your wife is logged into the SimpliSafe app on her own phone, she would be able to enable Push Notifications, which will have detailed info on what each event is.

So she would have access on her on phone, and you'll have access on yours. You would just be logging in under the same username and password.

5 Messages

I can’t believe this was first posted in 2018 and still hasn’t been addressed. Once again this is another feature that all of your competitors have. It is beyond frustrating when my wife needs to log into the account and my phone gets the multi factor prompt. I may be at work or nowhere near my wife when she needs to get access. 

1 Message

Agree, this is a significant gap in functionality that should be in version 1.0. 

Admin:

please put in an enhancement request with a high priority for multiple secondary users with 2 factor Authentication each user with different smart phones

1 Message

1 year ago

So in December of 2022, this issue still exists.  Sad.

3 Messages

It's more than sad.  It's downright ridiculous, especially when you consider 2FA.

25 Messages

1 year ago

It is a joke , my favorite part of this joke is when they send my wife a QR code on her phone ,, what the heck are you going to take a picture of a QR on your own phone with ,, and when I try to scan it with y phone it fails anyway 

this is a huge SS fail  and the two step is a joke and should be optional ,, I don't have a bank to protect ,,  but even a bank has more than one person who can access it at anytime  

1 Message

8 months ago

I just bought my system and am awaiting delivery. I noticed that adding a second user is not supported, and I am shocked. There is no space for funny workarounds on those things. This is unacceptable and absurd and should have already been addressed without a second thought. There are numerous practical, and especially security issues connected with this practice. That a company selling security products encourages the use of a shared account (an account used by more than one user on different devices) is above me. If I had known, I would have never purchased it. 

(edited)

Community Admin

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2.8K Messages

@kveves​ Multi-user accounts is currently in active development, and once we hear more from our devs we will provide an update in the Community. Of course, you can always return your system within 60 days of receiving it.

2 Messages

@emily_s can we have an update on progress and estimated release date?

1 Message

Would like to follow this thread as well. I have a multi-user household with 3 people that need to be able to access features on the phone. With 2FA, this becomes impossible, even if we were to violate basic security principles by sharing passwords. 

2 Messages

@emily_s​ What is the status of rolling out the fix for this?  This needs to be a top priority for SimpliSafe. 

6 Messages

@emily_s​ I am sorry but that is such a joke, that is the exact same response I have gotten many times over now and everyone else has for the past 2+ years. We need something better. We need results. How about a contact person and phone number in IT that we can talk to about this.

1 Message

6 months ago

This is crazy that this feature isn’t available. Shame on SimpliSafe for expecting me to share my username & password! 

2 Messages

6 months ago

I am just realizing I have the same issue.  I need to add an employee so she can use the app.  This is ridiculous that I can't have more than one user on my account to utilize the app. 

1 Message

5 months ago

Brand new system hoping to replace a horrible alternate company and just hit this issue.  totally completely ridiculous.  between this problem and the inability to customize delays on inidividual sensors, it is not worth the cost

1 Message

You can add multiple phones for MFA and choose which one gets the message when you log in. When you manage MFA, you can add a second phone. When you go for the MFA prompt, pick "try another method". I'm brand new to SimpliSafe, so I don't know how long this has been there, but that's what we did. I would rather not have a shared account, but this solution worked fine. We set up a shared email for this purpose, but MFA goes to our separate phones.

(edited)

1 Message

4 months ago

Update?

Community Admin

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2.8K Messages

@regulate3210​ Development for this feature is nearing completion, and we're looking to launch Multi-User Accounts this upcoming spring. Once it is ready to roll out, we'll let everyone know over in this thread.

Looking forward to this update.

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