@ vcooley68, some things are easy, some are difficult. Luckily, this one is easy. My wife and I both have Galaxy S7 phones and use the app with no issues. here's how:
On your dashboard at the website, for monitoring it says "Who should we call prior to dispatching police, with primary and then secondary numbers. Ours follows this format
Her phone doesn't keep the login information so she has to manually type in my login info every time. We assumed(and the guessing support agent) both assumed this was because that account stays logged in on my phone.
Multiple logins:
I am logged into two different cell phones with my i.d..
For your wife, check that her browser accepts cookies. If the browser does not accept cookies, I have found the app will not stay logged in.
What about the two step authentication. If she signs in on her phone into my account, the verification code goes to ME which does her no good. Thank you in advance.
The question here is about safety. If my wife needs to see who is at the door it is right that she should be able to. Because she can’t get logged in because the 2-step authentication goes to my phone it means she doesn’t have full access all the time which seems unsafe.
You can set up multiple contacts for Multi-Factor Authentication. In the SimpliSafe app, navigate to Menu > Manage Account > Multi-Factor Authentication.
Then, when logging in, after you enter your email/username and password, you can select which phone number will receive the confirmation text.
@davey_d Yep I’m aware of that. Unfortunately that doesn’t work very well if my wife is a near me. Or if I’m out of town. She has to guess as to why simpliSafe is notifying her, which is daunting and not helpful.
@davey_d yep I’m aware of that. However it is not useful when I am out of town or not nearby. She has to guess as to why SimpliSafe is notifying her, which is daunting and not helpful. I feel like SimpliSafe is just going about the easiest route and it’s not thinking about users and that there are often more than one adult in a house that would likely want to receive notifications and see what is happening on the camera.
Once your wife is logged into the SimpliSafe app on her own phone, she would be able to enable Push Notifications, which will have detailed info on what each event is.
So she would have access on her on phone, and you'll have access on yours. You would just be logging in under the same username and password.
I can’t believe this was first posted in 2018 and still hasn’t been addressed. Once again this is another feature that all of your competitors have. It is beyond frustrating when my wife needs to log into the account and my phone gets the multi factor prompt. I may be at work or nowhere near my wife when she needs to get access.
Agree, this is a significant gap in functionality that should be in version 1.0.
Admin:
please put in an enhancement request with a high priority for multiple secondary users with 2 factor Authentication each user with different smart phones
captain11
Captain
•
5.1K Messages
5 years ago
On your dashboard at the website, for monitoring it says "Who should we call prior to dispatching police, with primary and then secondary numbers. Ours follows this format
First Name: John and Mary
Last Name: Brown
Primary Number: 555-555-5551 (My cell number)
Secondary" 555-555-5552 (My wife's cell number)
COPS monitoring (and Amcrest before them) have never had a problem in over six years. Give it a try. And Simplisafe has never cried foul.
0
0
vcooley68
3 Messages
5 years ago
0
captain11
Captain
•
5.1K Messages
5 years ago
0
0
vcooley68
3 Messages
5 years ago
0
0
rentonphoto
42 Messages
5 years ago
I am logged into two different cell phones with my i.d..
For your wife, check that her browser accepts cookies. If the browser does not accept cookies, I have found the app will not stay logged in.
0
0
attykoch
1 Message
1 year ago
What about the two step authentication. If she signs in on her phone into my account, the verification code goes to ME which does her no good. Thank you in advance.
0
3373inLine
14 Messages
1 year ago
The question here is about safety. If my wife needs to see who is at the door it is right that she should be able to. Because she can’t get logged in because the 2-step authentication goes to my phone it means she doesn’t have full access all the time which seems unsafe.
0
davey_d
Community Admin
•
4.3K Messages
1 year ago
@attykoch and @3373inLine,
You can set up multiple contacts for Multi-Factor Authentication. In the SimpliSafe app, navigate to Menu > Manage Account > Multi-Factor Authentication.
Then, when logging in, after you enter your email/username and password, you can select which phone number will receive the confirmation text.
5
0
edwardthomas3
1 Message
3 months ago
So in December of 2022, this issue still exists. Sad.
0