Multiple Users on App?

@davey_d Yep I’m aware of that. Unfortunately that doesn’t work very well if my wife is a near me. Or if I’m out of town. She has to guess as to why simpliSafe is notifying her, which is daunting and not helpful.

@davey_d yep I’m aware of that. However it is not useful when I am out of town or not nearby. She has to guess as to why SimpliSafe is notifying her, which is daunting and not helpful. I feel like SimpliSafe is just going about the easiest route and it’s not thinking about users and that there are often more than one adult in a house that would likely want to receive notifications and see what is happening on the camera.

@3373inLine not quite sure what you mean here.

Once your wife is logged into the SimpliSafe app on her own phone, she would be able to enable Push Notifications, which will have detailed info on what each event is.

So she would have access on her on phone, and you'll have access on yours. You would just be logging in under the same username and password.

I can’t believe this was first posted in 2018 and still hasn’t been addressed. Once again this is another feature that all of your competitors have. It is beyond frustrating when my wife needs to log into the account and my phone gets the multi factor prompt. I may be at work or nowhere near my wife when she needs to get access. 

Agree, this is a significant gap in functionality that should be in version 1.0. 

Admin:

please put in an enhancement request with a high priority for multiple secondary users with 2 factor Authentication each user with different smart phones

It's more than sad.  It's downright ridiculous, especially when you consider 2FA.

@kveves​ Multi-user accounts is currently in active development, and once we hear more from our devs we will provide an update in the Community. Of course, you can always return your system within 60 days of receiving it.

@emily_s can we have an update on progress and estimated release date?

Would like to follow this thread as well. I have a multi-user household with 3 people that need to be able to access features on the phone. With 2FA, this becomes impossible, even if we were to violate basic security principles by sharing passwords. 

@emily_s​ What is the status of rolling out the fix for this?  This needs to be a top priority for SimpliSafe. 

@emily_s​ I am sorry but that is such a joke, that is the exact same response I have gotten many times over now and everyone else has for the past 2+ years. We need something better. We need results. How about a contact person and phone number in IT that we can talk to about this.

You can add multiple phones for MFA and choose which one gets the message when you log in. When you manage MFA, you can add a second phone. When you go for the MFA prompt, pick "try another method". I'm brand new to SimpliSafe, so I don't know how long this has been there, but that's what we did. I would rather not have a shared account, but this solution worked fine. We set up a shared email for this purpose, but MFA goes to our separate phones.

@regulate3210​ Development for this feature is nearing completion, and we're looking to launch Multi-User Accounts this upcoming spring. Once it is ready to roll out, we'll let everyone know over in this thread.

Looking forward to this update.

Any updates on this? We're rolling into summer

I just bought a system and  I am thinking of sending it back for full refund since this feature is very important to most working families and older latch-key children.