2 Messages
Older system is not compatible with app Arming Reminders
Super frustrated to be told by customer service that the option in the app for an Arming Reminder does not actually work with our older SimpliSafe system. I've spent days trying to figure out why it wasn't working right - including previous calls to customer service where they did not identify the problem. It turns out that older systems do not support all the functionality that is shown in the app. How hard would it be to NOT display those options that are incompatible with the system registered in the app? Or they could even gray those options out and have a note to the effect of 'this option is only supported by the newest systems.'
captain11
Captain
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6K Messages
8 months ago
@RT1 Graying out unavailable options for SS2 is on the surface a good idea, however, this "solution" for you adds additonal GUI clutter for others who have SS3. I apologize for this way of thinking, but would rather ask SS to take a now going on 5+ year old system and offer an aggressive upgrade plan to current SS1 or SS2 customers. If they are current monitoroing customers, should be a no brainer to get this class of customers to upgrade. Some possible scenarios: off greater than 60% discount that you are offering to new customers (Heck, it's the holiday season, offer 75 or 80% if they take monitoroing for a year), offer refurbished systems for free etc.
Finally, RT1, I did post elsewhere just yesterday my speculative idea that given past product cycle history, we are about due for a SS4 release. There could be advantages for waiting!
Best of the holiday season to you and your family!
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emily_s
Community Admin
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3.1K Messages
8 months ago
@RT1 The Arming Reminders feature is available with Original SimpliSafe systems. As long as you are subscribed to either the Fast Protect™ or Self Monitoring with Camera Recordings plan, you should be able to access this feature.
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