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fcgillman83's profile

Saturday, March 12th, 2022 7:41 PM

Two accounts one app

How can I add another account with a separate login to my one simplisafe app? 

We want the ability to view our fathers account/cameras through the app. We have our home obviously on our phones, but I see nowhere the option to add another account that can be toggled back and forth. 

I'm sure this is a problem for a lot of adult children who happen to have the same alarm systems as their parents. I mean usually families use the same companies because word of mouth is the greatest advertising. 

Official Solution

Community Admin

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5K Messages

2 years ago

Hi fcgillman83,

Unfortunately, the SimpliSafe app is only able to support one login at a time. So you'd need to log out of your personal account to log into your father's account.


That is, unless both of your systems are under the same account, so you can toggle between the two systems without having to log out. But that means both you and your father would have access to all systems under that account.

2 Messages

@davey_d​ - I have the same question as the original poster but mine is our company has a SimpliSafe System and I have one at my home.   As the account manager on our company system and of course for my home...it is quite the pain to have to login and out to go to the other account.  Is the ability to have access to 2 accounts under 1 app a possibility in the future? 

1 Message

Having people share accounts is absolutely ridiculous.   It’s security 101.   This is basic functionality that I assiumed would come with an app that is for a family’s safety.  Everyone should be able to use it.  As the master account holder, I should be able to restrict what people can and can’t do in their apps.   Basic alerts on camera should be able to be seen by multiple people.   This is disappointing, and scary that a security company would advocate sharing of userif’s and passwords.  

1 Message

1 year ago

Has anyone answered this?  Is there a way to have 2 users on app for system?

Community Admin

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5K Messages

@jml3482​ this was our response to the original poster:


Unfortunately, the SimpliSafe app is only able to support one login at a time. So you'd need to log out of your personal account to log into your father's account.


That is, unless both of your systems are under the same account, so you can toggle between the two systems without having to log out. But that means both you and your father would have access to all systems under that account.

1 Message

This problem would be a great one to fix. I also have a business set up...now wanting to add Simplisafe to my house but don't want to continually log in and log out.

3 Messages

This is BS and should have already been addressed! My wife needs to be on my account and her account on the same app on the same phone. 

1 Message

There's a simple fix, one account should use the app, and the other account should use your web browser. 

If you want a third account on your phone, download another web browser and use that for the third account. 

Although, I agree it would be nice if the app supported multiple accounts!

3 Messages

10 months ago

Additionally, it would be nice to be able to assign employees their own app access without being able to change the master password and settings. This way, employees could arm/disarm the system and lock/unlock the door from the app when they enter the building.

Currently, if an employee signs into the app using the master password, they have full access to settings.

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