‎Bug: Can’t Snooze Motion Alerts on Apple Watch | SimpliSafe Support Home
 
hogwartsbattle's profile

Tuesday, July 25th, 2023 11:57 PM

Closed

Investigating

Bug: Can’t Snooze Motion Alerts on Apple Watch

I’m unable to snooze motion alerts on the outdoor camera for 30 or 60 minutes by tapping the option on Apple Watch. I still receive constant alerts, which is annoying when I’m doing things like playing with the kids in the backyard.

This conversation has been merged. Please refer the main conversation:

SimpliSafe on Apple Watch unresponsive

Community Admin

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3.4K Messages

1 year ago

Hi @hogwartsbattle, 

Have you tried uninstalling and reinstalling the SimpliSafe app on your Apple Watch? That should help to resolve this.

10 Messages

I have the same issue. I will try the suggestion and report back. 

10 Messages

I tried the suggestion and it didn’t work. Should I reinstall the iPhone App? I’m on the latest iOS and Simplisafe app. 

Community Admin

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3.4K Messages

@perezpj32​ Do you only notice this issue with your Apple Watch? Or are you unable to snooze your cameras' notifications using your iPhone as well?

10 Messages

Hello, it seems to be only with my Apple Watch. If I snooze from my iPhone, then I don’t get notifications on my watch but the snooze from the watch doesn’t work. 

99 Messages

1 year ago

Snoozing motion alerts does not work on my Apple watch either.

Community Admin

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3.4K Messages

Hi @perezpj32 and @kennybryant, 

One more question for you two. If you restart your Apple Watch, does that allow you to enable Snooze Notifications? 

10 Messages

No, tried that too. 

2 Messages

1 year ago

I don't know if my first comment was taken. It let me type a comment but then said I needed to sign in first. I did that then my comment disappeared. Sorry if it appears twice.

Turning on snooze doesn't work from my apple watch.

I've tried several times and it's ignored. I didn't know, until I read it above, that you can use the snooze feature from the iPhone by long pressing on a notification. I don't have my phone with me while I'm working in the yard.

10 Messages

1 year ago

I was contacted directly by customer support and they had me pull some logs from the app. The information has been passed on to the engineers. Hopefully the issue will be resolved in the next app update. 

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