‎alarm disarms itself and no record of it | SimpliSafe Support Home
 
dellis8000's profile

Wednesday, October 11th, 2023 1:06 PM

alarm disarms itself and no record of it

I turned on the alarm before leaving for a week vacation.  That shows up on the History.  When I returned the alarm was off, I did not turn it off remotely, and there is no History of this happening.

Community Admin

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2.9K Messages

8 months ago

Hi @dellis8000, 

This is quite concerning. I've forwarded your case to our escalated Support team to look into. A senior specialist will reach out to you soon to get to the bottom of this.

Captain

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5.9K Messages

@emily_s and the answer was............

6 Messages

4 months ago

Did you ever get an answer? My system has done that twice now. It has disarmed itself via the app after I have left and armed it. My timeline shows it has disarmed via the app, while I am driving. I have not handled my phone during each disarm which is documented via a safe driving app. I just spoke with tech support and they jsut had me change my password. Hope that works. They kept asking me if anyone else could have done it and nope, I live alone. 

2 Messages

Yes I did get an answer and I'm sorry I don't remember what it was.  I came away thinking it might have been something I did, but since you have the problem too, maybe it is on their side.  It has not happened again.

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